how to cancel puregym membership

If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice. The freeze will apply from your next payment date and if you want to freeze for longer you can freeze up to 3 months in a 12 month period, for just 6.99 per month instead of your normal monthly fee. Perhaps you have received an invoice or reminder because your membership fee is outstanding? From here, you can then pick the gym youd like to move to and the membership option that suits your needs. We will get back to you as soon as possible to discuss further steps. USE CODE: SAVEHALF. Check out our step-by-step guide to cancelling your PureGym membership here . Date of usage cannot be changed once redeemed. If your payment has already been taken or requested, your membership will remain active for the month and will cancel on the next payment due date - no further payments will be taken. If this is not the case, please feel free to CONTACT us. Follow the step by step process below. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. You can cancel the additional subscription by giving notice to the end of its contractual term. Or check out ourHelp Centrefor commonly asked questions. Free passes should be booked to start before the advertised expiry date. Your invoice will be sent twice to your email address specified in the contract 4 weeks before the start of the contract. Then please check your spam folder. But despite all the features some people are not satisfied with their services and want to cancel the membership. In a monthly subscription, if your cancellation period time is 14 days, if you cancel the subscription within 14 days, you will refund 100% amount, but if you cancel the subscription after 14 days, you will refund 50%. If you are thinking about, How to cancel the PureGym membership? Can't cancel your PureGym membership? You can receive a new Friend ID at the club for a fee of CHF 20. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? Profile. Cancel By Telephone. You can book a Live Group Fitness course via APP or MYPUREGYM. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Make sure you include relevant details such as your first and last name, address, and email. Free multi gym access outside of term time is available to eligible students signing up via Unidays before 31st October 2022. Any recorded reps or times must be verified and signed off by a PureGym team member. Without active cancellation, your membership will be automatically renewed on the previously agreed conditions. Please wear a face covering when entering the gym, in communal areas and changing rooms, and when moving around the gym. Most gyms have an auto-renewal system when you sign up, which is usually why you have to sign your life away whenever youre getting started on a free trial. Our clubs have a check-in system with a turnstile. PureGym your a common gym chain in the UK, offers affordable membership plans and gain to state-of-the-art equipment or featured. Please be aware this must be actioned at least 3 working days prior to your payment date. If youd like to add this option when joining, select the PLUS membership option. Yes, you can pause your membership with or without cause. Scroll down to the bottom of the page and click on 'Freezing or Cancelling'. Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. Response times may vary during our busy periods, weekends and bank holidays. However, after 14 Days, PureGym will refund 50% of the pro-rate amount. Cancel the direct debit with your bank and give 4 working days to your bank to terminate the membership. Cancel or freeze. No certificate is required to apply for a time stop without cause. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. You can also multiple access from 2 to additional gyms near your study, home, or work. Offer valid for the next 31 days and must be claimed by this date. Go into your profile and select whether you want to cancel or freeze your membership. For example, if the Core price of your home gym is 20.99, you can use other gyms at that price or less. PureGym reserve the right to terminate this discount without notice. Well, you've come to the right place. Please observe the notice period stipulated in your contract. Please check your contract with the corresponding comment field. Read more Have you received a payment deferral from the Member Administration Department as a gesture of goodwill? This can also be done digitally through websites like Xpendy. When people want to spend their money on some other site, they may also cancel their membership. Its important to remember that changing your payment date might result in slight change in your following payment, but this will even out over time. To do this, please submit the follow-up certificate via MYPUREGYM. Any prizes offered by PureGym must be claimed within 21 Days of announcement of the winners. The unique code is assigned to each PT. We may not have received your payment in our account before the invoice was sent. No, a time stop without cause of 1-3 months per year is not cumulative. Understanding your personal finances doesnt need to be scary or overwhelming! We've made it really easy to freeze! Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. Select 'Your Profile' and then select 'Freezing or Cancelling' 3. Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. Personal Training is arranged directly with the PT and not with Pure Gym Limited. It just send you on on a constant loop. #catch22 1 PureGym @PureGym Replying to @itstaaanya @itstaaanya Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. Guest passes should be booked to start before the advertised expiry date. As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. That depends on the specific offer. You can only freeze for a maximum of 3 months, over the course of a year (from your very first freeze!). They can take you details and request your bank to create a new DD mandate. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract. Monatlich kndbar und ohne Mindestlaufzeit. Existing Plus members cannot downgrade to then get a month for free, Offer must be claimed using the promotional code, SAVEHALF or TIKTOK50. When people shift their residential place far from the gym location, they have to cancel the membership. You can find the club's phone number HERE. Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Together fees will be charged on the same date as the usual Direct Debit fee on your main membership, If you select the lower Together fee your Direct Debit will increase to your normal fee once the club is reopened, If you select to reinstate your normal Direct Debit fee this will continue once your club is open at the same rate, If you select to reinstate your normal Direct Debit you will have full National Access to all clubs in the UK, regardless of the price you pay at your current club, Together is a monthly subscription that can be cancelled at any time, If your current main membership has a credit due to the closure of your gym, this balance will be applied to your membership fee. Core and Plus members can cancel their membership following the online cancellation process. Many people will have a monthly PureGym membership. Follow the step by step process below. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. Then here, you will find everything regarding the cancellation of PureGym membership, cancellation, and refund policy. How to Cancel eMeals and Refund (Step by Step), How to Cancel HelloFresh and Refund (step by step). From there, click Freezing or Cancelling. Leider ist bei Ihrer Newsletter-Anmeldung ein Fehler aufgetreten! Yes. An adviser at your nearest Citizens Advice will also be able to help you argue your case or argue for you. Melde dich jetzt online an. 2. Otherwise, you'll be billed for another month. Yes, you can stay in control, any time of day. Select the "Your Profile" tile and then "Freeze or Cancel"3. The company allows you to do this by phone, email, or social media. Sometimes people dont like the training or services provided by PureGym, so they go for cancellation. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). The headquarter of PureGym are located in Leeds, West Yorkshire, and the offices are located in London and Southampton. Once your month of free Plus membership is complete you will automatically roll onto a Plus membership. New puregym can't cancel membership Gone puregym can i bring a guest where. Free passes have no resale value and cannot be exchanged for cash or any other product or service. Can a 14 year old go to the gym UK? Response times may vary during our busy periods, weekends and bank holidays. Following are the methods that you can use to cancel the PureGym membership. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Please keep this ticket number on file until you have received the cancellation confirmation from us. Please be aware this must be actioned at least 3 working days prior to your payment date. How to Cancel Fixed Membership? Follow the instructions to freeze your membership. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. The house rules contain all regulations and guidelines which must be observed in the studio by our members. Is Pottery Barn Performance Fabric Worth It? Most of the gyms remain open for 24 hours, and there are over 200 pieces of training equipment in the clubs. Perhaps your data is incomplete or incorrect? Time stops with and without cause shall be granted only upon the submission of an application form and payment of a service fee of CHF 25.00 (no fee shall be charged to Premium/Unlimited Members). Note: This does not apply to public holidays. If so, youll only be charged for 50% of the bill. . You cannot, however, freeze a fixed term membership. We and our partners use cookies to Store and/or access information on a device. From there, you will be able to cancel your monthly membership. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. 1 pass per person, multiple passes may be cancelled without warning. In most cases, you can cancel your membership anytime; however, if you choose to cancel through your bank, then you will have to wait 4-5 days for the transaction to go through and the contract to be officially terminated. PureGym have 45 days to issue any prize. It is best to make an appointment for a FREE TRIAL TRAINING in your club right away. refer to the GTC. You will receive a renewal invoice in the last month of your current membership. USE CODE: SAVEHALF. Nova will be there to monitor your bills, plan your goals and improve your spending habits. How do I cancel my fixed term membership? When cancelling your PureGym membership, there are two things you need to remember: the type and amount of notice you must give. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Your email address may have been stored in our system more than once. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. By cancelling your membership, Nova will be able to notify you when payment is made or not. You can find more information HERE. You can expect a one-hour individual instruction provided by a professional trainer on site. Day passes are subject to a fair use policy. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Choose the Freeze or cancel option. Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. Please refer to the GTC for further information in this regard. No, that's not possible. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. Therefore, it is not possible to bring babies and children under the age of 14 with you. To cancel your PureGym membership, follow these instructions: Call Member Services on 03444 770 005 and let them know you'd like to cancel. Once your free trial is up, your membership will be automatically activated, and you will be charged monthly. Yes, you are welcome to transfer your membership to another person. R961ROP 5 yr. ago Same thing happened to me. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. They can visit the PureGym Vitality membership page for details of all eligible gyms and to find their nearest centre. All you need to do is log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. PureGym withholds the right to change or remove the offer at any time. Find your nearest gym here. You can choose from the following options: Yes, you can change the studio. Step 1 Go to their member service website member.service@puregym.com Step 2 Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. Step 4: Select whether you would like to freeze or cancel. 3. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules. If youre changing your bank details well need ten days notice before your next payment is due. If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free. USE CODE: SAVEHALF. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0G6I), Registered in England No: 6690189 Reg. You can cancel it online. If you still want to cancel, select "Freeze or Cancel" in the members area after logging in and follow the cancellation instructions. However, it is still possible to get started right away. Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. Our PLUS membership allows you to bring a guest with you for free, up to four times a month. Payments already made will be offset. Alternatively you can emailif you prefer. You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. You can freeze for free for 1 month. Can you cancel your PureGym membership at any time? This will pull up a list of all the different gyms youll be able to access. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. So if you have moved to the vicinity of anotherPUREGYMclub, you are welcome to apply for a studio change via MYPUREGYM. These months will then be added to your membership as a time credit. Bitte berprfe dein E-Mail-Postfach und erhalte Neuigkeiten, Aktionen und Gutscheine per E-Mail. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. There is always the option to upgrade the subscription. Heres how to freeze it: Scroll down to Freeze Your Membership and select this option. You did not receive a confirmation email? The ticket number serves as proof of the submitted cancellation. Your invoice will indicate the individual items with duration. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! This agreement is governed by English Law. Please respect the notice period in your contract. Step 1: Log onto your account on their website https://www.puregym.com/login/, Step 3: On the profile tab, click on the option titled Cancel Your Membership. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface. Yes, as long as the primary member has the extras included in his/her service package. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Please click here to read the HOUSE RULES. If your client is already an existing PureGym member, they'll need to cancel their existing membership and wait for their payment period to end. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. In Scotland and Wales, face coverings must be worn by law within the communal areas of the gym, but can be removed whilst exercising. They have a notice period of 10 days. For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. No fee shall be charged to Premium/Unlimited Members. How To Cancel PureGym Membership Contract. Select Your Profile and then select Freezing or Cancelling. A service fee of CHF 25.00 will be charged to Core Members. If your home gym is no longer convenient, you can transfer your membership to a different gym. Offer must be claimed using the promotional code. However, the email address can be changed at any time by an employee in the studio. When you join us, you'll be charged for your first month and a joining fee (subject to change). By analysing your spending patterns, Nova will be able to accurately categorise all bills and monthly payments. Go to their member service website member.service@puregym.com. If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Monthly contracts can be concluded in all clubs. You can cancel the membership in easy steps. Any passes set for redemption after this date may be cancelled without warning. Unfortunately, we do not have childcare in our clubs. You can terminate prematurely due to change of residence if the distance between the main place of residence and a PUREGYM CLUB is more than 20 km. Our registered VAT number is 165 8808 68. Hurry, ends midnight! Alternatively you can emailif you prefer. This may mean there is a small amount added on to your next payment to cover the days in the gym for the rest of that month. From time to time we may need to increase the price of membership. It is a chain of homely health clubs, and the number of health clubs has reached 294 in 2020. You cannot work out while membership is suspended. But you cancel the membership at any time, and you will refund 50% of unused membership according to proportionate allocation when your 14 days cancellation period is over. Please make sure that your email address is always up to date. Hurry, ends midnight! Follow the following steps to cancel the PureGym membership. Parking facilities vary from club to club. Please observe the following 6 instructions when the gym is unsupervised: Yes, all activities in our PureGyms are recorded. You can cancel the additional subscription by giving notice to the end of its contractual term. If you are willing to cancel the PureGym, first contact a member.services@puregym.com and tell them that you want to cancel the membership. Whether youre moving or transitioning to a home gym setup, cancelling your gym membership can seem daunting. Guest passes can only be used at the trainers home club. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. We'll take your monthly payments automatically, so that you can keep using your gym for as long as . Send us an e-mail with the RE: "Termination" to. You cannot work out at PureGym until you have paid the full membership fee. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited. Friends must also sign the visitors' book in the club. Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. 2. PureGym withholds the right to amend or remove this offer at any time. Please contact an employee in your club directly within the promotion period. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Phone Call 03444 770 005 and ask an associate to cancel your membership for you. For more details, please see our Cookie Policy. They will be able to answer your questions directly. Each payment made is not refundable under any circumstances. You can book 8 classes in advance. Then your friend can check in at the same club. It has become one of the largest Gyms in Britain. All student memberships are subject to PureGyms membership rules and terms and conditions. The certificates are checked individually. When you join PureGym on a monthly membership, you'll pay for your first month and a joining fee, when you register. It's immediate, so you can go to the gym straight away once it's unfrozen. If you are a fixed member and want to cancel the membership, follow the steps listed below. You can obtain information ONLINEor ask a member of staff at the club. Offer can be used with Direct Debit monthly Plus membership product only. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. Invoices will be sent at the beginning or the end of the month. It will take up to 14 days for your national access to be put in place. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. , select the 'Packages and Upgrades' tile and follow the instructions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Many PureGym locations are open 24 hours a day. Tell them all the information carefully and make sure that you have told account details correctly, especially the account number. Thats why some organization is providing health club services. The pass needs to be redeemed for the day the client wants to attend the Gym, so if they redeem it on the Monday but want to attend on the Tuesday, they need to make sure they select the correct date. Your membership will be in force up to the time your next payment is unpaid. You also have the opportunity to freeze your membership if you have bought a monthly direct debit membership. They will confirm to you whether you really want to cancel your membership or not. You cannot freeze your membership on fixed term membership. This offer cannot be converted into a cash prize. They cancelled 1 of each DD but the gym tried to take money from the cancelled one. The following gyms are not included in this offer: Ballymena, Bicester, Byfleet, Caerphilly Gallagher Retail Park, Cannock Orbital Retail Park, Cardiff Western Avenue, Chertsey, Cheshunt, Chippenham, Coleraine, Crewe Grand Junction, Derby Meteor Centre, Doncaster, Dover, Dumfries, Eastbourne, Elgin, Falkirk, Glasgow Giffnock Haywards Heath, Heanor Retail Park, Kettering, Kirkby, Knaresborough, Linlithgow, Liverpool Edge Lane, London Clapham, London Crouch End, London Feltham, London Finsbury Park, London Fulham, London Holloway Road, London Hoxton, London Sidcup, London Stratford Centre, London Streatham, London Wimbledon, London Woolwich, Maidenhead, Methyr Tydfil, Newbury, Ormskirk, Plymouth Derriford, Rushden, Sevenoaks, Southport, Tonbridge, Yate, and any other gym not open. If youre within that period, youll have to wait until the next month to cancel. If you have any questions or if you have any complaints, please contact us. You can cancel your Puregym membership via telephone call quickly and easily, to do this you can just follow the steps below: First, you can call the cancellation team on 0344 477 0005. Is There A Way To Cancel PureGym Membership Online. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. I switched banks and the bank duplicated all my DDs. If you really want to cancel the membership, then tell them. If you're in Northern Ireland, contact Consumerline. You can also bring a guest with you four 4 times at no cost. Simply head to your Member's Area and go to Packages and Upgrades, youll be able to pick the gym youd like to move to and the membership option that suits your needs. Then please generate your password on the left side with your stated email address. Hit the Login option available on the top right corner of the screen and provide the necessary details. Other options exist beyond freezing your membership. The gym can be used by those aged 14 to 15 years if their parent is in the club and they have completed a fitness orientation. Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM. In addition, your current membership lists all booked options which are covered by the fitness fee. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. You don't have access yet? An example of data being processed may be a unique identifier stored in a cookie. proven method to better manage your money. 5. Zero Joining Fee offers exclude pre-opening offer gyms. Our security team is on duty 24 hours a day, 365 days a year. Please note that you cannot train with us with an open debt claim. You can start using the additional subscription once you have completed the purchase and received confirmation. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. The offer will not be able to be claimed by Members on: 0 joining fee terms & conditions (Vitality members only), No Joining Fee and National Access Corporate Offer, 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Offer is only available at selected gyms and cannot be used elsewhere, or exchanged for cash. If you are unable to log in, it may be due to the following problems: You were unable to solve the problem despite the checks?

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