Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. At that time, I switched it off and left it unplugged for a minute or two. 9h42. Access from your Country was disabled by the administrator. Hi, im hoping someone can help me please. 12:11 PM. 05-07-2022 My box has a repeat problem. They are known for gradually dying like this. 11h53, on My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? My YouView box no longer starts up. Re: YouView+ UHD box stuck loading and needs full factory reset. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. It also failed any recordings set up remotely or more than 24 hours in advance. YouView TV Ltd 2023. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Youll be greeted with a friendly Hello telling you that your box has restarted. I've got a load of recordings I can't access. 01:40 PM. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. This is the first problem that's a bit of a killer :-(. 14-12-2020 Glad our loyalty colleagues were able to help. 04-04-2020 You'll now see a warning screen. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Leon, did you use the delete recordings option or keep them? Youview box used to work, no problem with other gadgets. 04-04-2020 04-04-2020 24-04-2019 Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 04-04-2020 06-05-2019 After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. You can print a freepost label to eturn the box if you wish. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. please let us know how you get on with a 4K recording. 22h00, on BT TV. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Factory reset, delete recordings. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Hi@SiGreenwood Did you receive the new box OK? You would be indeed wise to get your money back. Take a look at the forum I mentioned. Read our cookie policy. 14-12-2020 (Yes, I have pressed the 'Me Too' button.) On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) It is a bt youview box. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 24-04-2019 Are you currently in a TV contract with BT ? Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. It took 2 full resets before the box started working again. 12h21. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. The Ethernet cable is securely connected to the Ethernet port. The broadband still keeps dropping. Humax say that the failure rate is within industry norms, but they would, wouldn't they. on Select Update Software. 15-12-2020 16h45. 25-04-2019 The aerial cable is securely connected to the Aerial In/Antenna In port. I bought the box a few years ago to record and access freeview channels. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Give it a couple minutes to get itself ready and then it should load as usual. Once you have had a chance to test it out post back and let me know how you are getting on. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. By continuing to browse, you are agreeing to our use of cookies. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. on I would still be inclined to get it replaced under warranty. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. - edited mode 4 (interenet reset keeping recordings) are the ones to consider. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Hi, thanks for your reply. please let us know how you get on with a4K recording. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. on 01-05-2019 The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. We use cookies on our website. 11:52 AM. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. If this does not do the trick, then your device may be due for a software update. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . To have two die on you like this sounds like very bad luck. Hope you're keeping well in these strange times! We have a tv contract with bt. If so have you had a chance to test it yet and with large recording on in 4K? Any advice would be appreciated. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. In the latter two cases, a message on-screen literally says sorry, selected option failed. It is described at. I'm really glad to hear you've received the new box and all appears to be well. on I've sent you a Private message explaining how you can contact the forum moderation team. Need help with these connections? 23-04-2019 We followed the user guide instructions and Googled every possible solution without luck. 06-05-2019 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 03:34 PM, on Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Release both buttons a few seconds after the BT logo appears on the TV screen. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". This first happened about a week ago. . 02:48 PM, on Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Already know your box model? 04-05-2019 The new box should be with you on Monday. Hi, my youview box is stuck on the loading page. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. mode 4 (interenet reset keeping recordings) are the ones to consider. 03:09 PM. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. If not then I'll go for the full factory reset deleting recordings. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Hi John. 17h00. 21h23, on Select Software Information. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Very happy. Sadly factory reset stopped at set up broadband connection. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Follow these steps: Turn the power on using the switch found on the back of your box. It is strange because the catch up players work fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can print a freepost label to eturn the box if you wish. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. With regards to the non loading, this is normally a sign of a catastrophic failure. Until I saw this thread, I was blaming that for this symptom. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Worked fine until last night. To check for a software update, follow the steps below: Press the YouView button, select settings . We need to access Maintenance Mode from the start up screen. The YV persistently tells me it can't connect to the internet. 12:54 PM, on on When I powered it back on, it seemed to work again. 14-12-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Cheers . Are you familar with perforing maintenence mode resets on Youview boxes? If you're not and you don't, it's time to go shopping. Model number 91-00438. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch.

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