the seller can't send a return shipping label

My questions: how long do I have to before my refund request is cancelled? New comments cannot be posted and votes cannot be cast. These reps are better trained and are not yet burned out. I didn't realize it was a US only thing. They told me to ship the item to an address they provided. The strangest thing happened on the phone today. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. 05-25-2022 A dialog will open as you type your search terms. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Log in, make a label, send it back and move on. Or if you can use the same packaging, let them know so they can use the same dimensions. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Thanks for your advice,reallynicestamps. This is twice the price of the fishing rod. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Are you sure you can't send it USPS Priority International? and restocking fees from your refund. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Return electronic devices That is starting to make more sense now. What number should I call for customer support? Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. 03-14-2018 Copyright 1995-2023 eBay Inc. All Rights Reserved. But that is not something you need to share with eBay or with the seller. The seller replied "I have the pin but I cannot provide it as that would create a security breach." 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. What is the next option for returning an item from abroad ? And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Send the funds using the buyer's preferred method. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Contact the seller for a return shipping label. This is normally 3 full business days. You could always take your package to The UPS Store, but its easy to make a label online, too. Keep in mind, there are additional rules for. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. 03:38 PM. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. . Typically shipping software is used to create return shipping labels. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Enter the package details. Select a label-free, box-free return location after initiating your return through Your Orders. Return shipping costs when you use an eBay label. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Schedule a Pickup. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. SelectExamples of alternative shipping arrangements below for more information. Chargebacks go through PP. ". Do you back your Paypal account with a credit card? Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. I'm in Prague". He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. edit He's refusing to give me the money first to ship it back. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. The return shipping label feature is available for all domestic USPS mailclasses. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Now I'm supposed tosend items back. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. an eBay return shipping label won't be available. Subtract one from the other; or. Obviously I don't trust him to give me the money back AFTER I ship it out. Select Create return label. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. To create a shipping label with FedEx, follows these steps: 1. Confirm your return address on the label. "wow did you know there are actually humans behind these sales? If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. There are several ways you can send an item back to the seller. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). Ifyou use an eBay returns label, tracking details areautomatically uploaded. If there's still no resolution, I'll try those two links you sent. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Cookie Notice Thanks, everyone. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. If they can't provide one, you can purchase a label, and we'll ask the . When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Hopefully I won't have to do a chargeback. First things first you need to pack your items in a sturdy box. - edited Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. To ensure there are no delays with your return, provide the necessary customs information to the buyer. You do not have permission to remove this product association. I was sent the wrong DVD from the UK. When I get a return as a seller on the items where "the . If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? . Was it a Not As Described reason? And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! The seller agreed to a return, but can't buy a return shipping label (international shipping). When youre responsible for return shipping, you can choose from a number of options in the return request form. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Simply print the label on normal paper and tape it to the package. I am a busy person so i forgot to check one last time if it was reset. A strong shipping strategy is key for a successful holiday. Since you are both in a transaction it is ok for you to give them your email address. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! Ship the item back and hope that I will get reimbursed the shipping cost? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Sorry this information wasnt helpful. Need a Shipping Label? If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. How to use your eBay earnings to purchase shipping labels. Returns may be handled differently on them. While we're unable to respond directly to your feedback, Type a message to the buyer. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Contact the seller for a return shipping label. Tip Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. 4. You can return items in the following ways: To see which options are available for your return, go to Your Orders. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Select 'Internet Options'. the seller is asked if they want to provide a return label or have eBay do it. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Other ways to send the item back. Once you've received the funds to ship you have 30 days to mail the package. Buying used phones requires a little bit of willingness to learn.". First things first - you need to pack your items in a sturdy box. I would use the Facebook link you were sent. How to complete a label-free, box-free return. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. Contact the seller for a return shipping label. Depending on the reason for return." Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. The unofficial eBay subreddit. I am quite surprised about the "The seller can't send a return shipping label" message. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Would you like to get help at the customer service hub? Youve got three options to get it to UPS: Copyright 1994- Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Where they're incorrect is saying eBay can. You are registered in the U.S. but say you are in Prague. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. 05-14-2021 12:24 PM. Thanks! For more information about refunds and refund amounts, go to Refunds and Exchanges. If the buyer paid, theyll need to contact the carrierinstead. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. What happens if the item is damaged while it's being returned? If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Archived post. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. They were very helpful but said I would need to wait until the 30th. I see, femmefan1946! Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. Youll need to know the dimensions and weight of your box. Printed return shipping labels do not expire and can be mailed at any time. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Went too fast and looked at the wrong profile. Adding tracking details to your return helpsprotect against delays or issues in the refund process. You have 21 days from the date you opened the return to ask eBay to step in. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. Choose Orders & Shipping. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Seller can't send a return shipping label and I can't open dispute. I'm returning an item - Seller can't give a shipping label. You dont need a special printer or self-adhesive labels when printing return shipping labels. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. Try contacting one of these (Facebook allows more keystrokes). Returns are easy with USPS. 2023 I sent a message the seller for a return label, but there was no reply. Select 'Every time I visit the webpage'. More shipping tips from your fellow sellers! Click on Send an eBay Shipping Label. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. For more information, please see our Don't use duct tape. Customer Service reps have a quota and will say anything to get you off the phone. What can Ebay even do? 03-14-2018 You can return your package using a label from Your Orders. I have been waiting for a few days already for you to act. - edited Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Typically shipping software is used to create return shipping labels. we'll use this information to improve our online Help. Just keep it in mind. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . @missjen316 wrote: There is loophole in the new return system. The reps there are better with more difficult issues. Wrap items separately and use cushioning material. https://twitter.com/askebayhttps://www.facebook.com/eBay/. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Wait for the package to be returned. They're just hoping you don't know that. Oh, Ship! Now I'm supposed to send items back. You haven't provided me with a return label or the funds to purchase one myself. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. I am a busy person so i forgot to check one last time if it was reset. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. You can choose whether to accept returns if a buyer changes their mind about a purchase. So what now? Wrap items separately and use cushioning material. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Here you can discuss returns with other members. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. (I think Customer Service agents are allowed to extend that time period for international transactions.). I asked the seller if they really want me to do that since they are responsible for the shipping costs. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Pay by card or PayPal, or pay in store at a UPS location. Archived post. Our system defaults to the seller paying for the shipping label. Does this option not appear on the screen until after three days? . Learn more about our signature confirmation requirements. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . I thought the seller had to provide a mailing label. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Help for buyers and sellers. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). I'm in Prague. Holiday shipping is now in full swing, check out these helpful shipping tips! There no other option in my city. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. They can then print the label and use it to send the item back to you. The seller would have needed to send a separate new payment to buyer for the label. 3. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. Make sure the barcode is clear so the carrier can scan it easily. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Copyright 1995-2023 eBay Inc. All Rights Reserved. how long do I have to before my refund request is cancelled? I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. If you choose to ship the item on your own, you'll pay the carrier when you ship Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Returns happen. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. I finally got a refund from Customer Service. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. Returns Made Easy. United Parcel Service of America, Inc. All rights reserved. I started a return which the seller accepted but I got this message. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. Return shipping labels don't include insurance. I don't accept returns, why do I have to pay for a return shipping label? If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Youll need to ship the item back before the date stated in this email. I requested a return, and the seller agreed to this. You can create and email return shipping labels to customers easily using Stamps.com. Enter a message to send to your buyer along with the return label. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". There no other option in my city. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Under Browsing history select 'Settings'. In the Ship tab, select Create Shipment. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. eBay will not be able to force the seller to refund the postage once you have mailed the item. But they don't have to disrupt your businessor your profits. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. If they agree, youneed to send funds to cover the cost. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. Welcome to the eBay Canada Community your community. I request a return for an item which was accepted by the seller yesterday. As mentioned, you can ask eBay to step in on day 4. 03:37 PM 10:08 AM 11:02 AM, "Are you sure you can't send it USPS Priority International? Seal your box with plastic or nylon tape at least two inches wide. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Oh - missed that. View cart for details. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. You don't have to package your item in a shipping box. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. If you want return shipping to be insured, see our section on alternative return shipping options. Buying used phones requires a little bit of willingness to learn.". Now I'm supposed tosend items back. Confirm your return address on the label. Return an item with alternative shipping arrangements. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. The charger wouldn't be a big deal to me if the phone was not PIN locked. State in your message that you are both in Canada. For items that have a total cost of $750 or more, signature confirmation is required. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I'm nto trying to scam anybody. 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