or that this is a new device (it isnt) and I need to confirm my acct via an email theyll send me. There are only so many fanclub members, and only so many of them are going to want tickets for one show but a good size block of tickets will be reserved to try and keep them happy. window.addEventListener("sfsi_functions_loaded", function() Don't buy expensive tickets from brokers if you can avoid it- instead buy your tickets directy from the box office and get a fair deal. Keep trying, floor tickets have been known to pop-up minutes into a sale, Use the mobile app and web browser simultaneously. ~VP, Contact Center. She paid with her own money and we paid with ours. DISCOVER GREAT EVENTSTheres so much to see. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Choosing seats at the venue was a frustrating experience because the app kept freezing up when browsing for tickets. While we cant be certain, we have a working theory which can probably be extended to ALL presales, possibly including fanclub presales and that is as follows: If people are desperate for tickets they are more likely to buy the first tickets that are available, even if those tickets are farther away from the stage. I think the promoters gets to set it up how they like it. ~VP, Contact Center. Glad we could help :). Thanks for the review and enjoy your event! { It's nice to have a seat - you won't be crammed as much - a few people will drop down in with their friends and hang in the space. Thanks for the review and enjoy your event! Drinks from the Circle Room private bar included, featuring premium liquors. IP: 185.6.9.159 Privacy Policy. Sometimes it is all GA, sometimes the front and back are GA and the center reserved, etc. Plans can . Feel free to ask, we are always glad to help! Hi Maanasa,Thank you so much! She was working with a team who really worked on making things happen. Live Nation Mobile App Password: COVERT *joyful tears*, Hi Marco,Thank you so much! ~VP, Contact Center. Once you download the app, search for the event you want. Tickets can be purchased at the bar ticket window. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. AXS.com now has a mobile app, so here are AXS.com ticket buying tips for the web browser and mobile apps. Take home a memento of your amazing night. Let us know what you were doing when this page came up, plus your IP and request ID They give backdoor access to scalpers, they give most of the good tickets away to celebrities/entourage/sweepstakes/their own resale sites/etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hi Phyllis,Thank you so much! But really, if you are a music lover, it is an amazing venue and well worth making the trip. It took a few tries to actually complete checkout. Tammi was patient with this newbie. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Join a small group of fans for an Opry evening you won't forget. Venues owned and operated by AEG utilize their own ticketing website to battle Ticketmaster www.axs.com. There's no way AXS can hope to be highly rated without it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had a situation that needed some creative repair and she definitely handled it well. Get up close to where country music stars and legendsmake history every week,live on the Opry. We are dedicated to making the needed changes so in the future you have the best experience. It's all a fan needs, all in one app. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they cant even be nice for one second to help a customer you know do there job correctly. Helped me with what I needed help with! As noted sound in the 10-20 rows is about as perfect as you will ever hear. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. ~VP, Contact Center. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are working hard to provide the best customer experience so your feedback does not go unnoticed. Stefan is a great addition to our team. So please be as cautious as possible when going through AXS. You have successfully subscribed to our newsletter. Thanks for the review and enjoy your event! Get all of your passes, tickets, cards, and more in one place. After a few tries you will have to rejoin the waiting room, another good reason to use multiple windows. If you're gonna buy resale, make sure it's as close to face value and that you communicate with the seller to ensure it's a real person. They said 2 tickets per person for a recent Hozier concert upcoming in MPLS. ~VP, Contact Center. Safety starts with understanding how developers collect and share your data. Tammy is a great addition to our team. Copyright 2023 Apple Inc. All rights reserved. It seems AXS does not understand that security needs to be balanced with customer convenience. She also checked in after short silenced periods to let me know she was still on the call and was actively working on my issue. I am very thankfull. We have been buying and reselling tickets for a long time and have valuable knowledge about the industry that can help fans get coveted tickets to their favorite events. If you are using a presale, which I always hope you do, you will want to enter your password. 3) Must improve the Live chat!the Live chat put me in a cue where I was 49th. Are AXS Premium tickets sold for every event? The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! Circle Room passes. Which presales have the best seating? What is AXS Premium? I feel like it's going to be difficult to find a buyer at this price, so it would appear I'm just stuck with these tickets and eating the cost. ~VP, Contact Center. It works essentially the same as the web browser. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. i legit just spent $170 on upper deck tickets because that's the only price it showed from the Golf link, then later the same seats are on sale for like 60 bucks. American Express Password:8002973333, Bryan Adams We are gutted about this as we did nothing wrong. Fan club presale information can also be found for fanclub bundle presales but never unique fanclub presale codes. The ticket industry is broken, and the entire business of event sales needs a serious overhaul. Once it turns gray, make it bigger and then buy your tickets! Subscribe for updates, events, offers and more. Artist Visit. Has anyone had any luck reselling AXS tickets on their site? Citi Password: 412800 HiLil.diablita,Thanks for reaching out to us and providing feedback. Reddit and its partners use cookies and similar technologies to provide you with a better experience. USE TICKETS WITH THE APP She helped me with an issue I've had for over 5 months now in just a few minutes! Thank you LADEJA! The Opry Entertainment Group has partnered with global ticketing company AXS to become the country music company's exclusive ticketing partner moving forward. Dominique on the other hand that I attempted asking the exact same info of was completely useless, didn't offer anything for info/explanations and had me wishing I'd had used Ticketmaster instead. Dont see anything you are looking for? EASILY SELL YOUR TICKETS Plans can change. Do not buy scalped tickets. Here you will find tips and tricks to get the best seats for events on sale through AXS. It's not VIP, but it's "AXS Premium". Hozier is her favorite and she was going to get to see them in her home state and not spend a FORTUNE and now this. Listen live to the station that made us famous: WSM, broadcasting since 1925! If you're willing to eat the premium cost, I'd definitely buy one of those halloweens off you for ~$120. Stefan made my experience awesome! I don't have any experience w the premium tickets on AXS myself. Thanks for the review and enjoy your event! The developer provided this information and may update it over time. Thanks for the review and enjoy your event! 2023 Opry. Overall very bad experience and I will be uninstalling it until the next time I'm forced to use it for a show. I guess this is what you get to do when you're a monopoly. Thanks for the review and enjoy your event! It would seem you are only able to sell AXS Premium tickets on their dedicated platform, and for some reason I can't list them for a lower price than I paid, it will only allow me to list them for the full amount. Basically I had a situation where, during the initial Halloween on-sale, a friend of mine thought they were purchasing two four-day passes, and by mistake accidentally purchased two AXS Premium tickets for Halloween night only, to the tune of $500ish each. I expect much more from AXS!!! But for stadium shows its a little trickier in some cases if you search for Amex tickets you find a ring of seats around the Middle (200/300) level and some on the floor in the back half. It said PER PERSON, not PER HOUSEHOLD! It is incredible. They have multiple kids of cards and different levels of access during their presales, we cover them in a bit more details here. If you have never been to Red Rocks, just being in the venue is worth the trip. Sierra H. is a great addition to our team. Rows for General Admission and Reserved Seating vary from show to show. Was your show divided between lower GA, higher GA and reserved in middle? We are dedicated to making the needed changes so in the future you have the best experience. We were thinking about going to The Avett Brothers concert in July and we missed out on their VIP tickets, so we were checking into the GA tickets and weren't sure if it was worth the trip if we were going to get stuck too far away. How do I get my AXS Premium tickets once I complete my purchase? This app may share these data types with third parties. USE TICKETS WITH THE APPNo paper required. Makayla is a great addition to our team. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. Features Circle Room passes. Do not fall for it. Frequent disconnects, logouts, failed connections, and several features they say exist but don't. LearnMore. Don't be fooled - AXS Premium Seats is for scalpers/resale. Martha was very helpful, but was totally an unnecessary step/hurdle to change my email address. Super helpful! I also don't like to be any further back than Row 50. You will then be placed in the Waiting Room: It will open the page once the onsale starts, select your tickets and be fast: If you dont want the tickets, the bummer is you have to restart and then join the Waiting Room again. Martha was very helpful navigating a few aspects of the AXS website and in changing my email address, which, unlike certain other MAJOR ticket sellers, one cannot do online in the account section once logged in. A couple of Avett songs are in that quiet range and the place gets spooky so much you feel like you can hear a pin drop. Be careful, your computer might not be fast enough to handle that many windows, test it first. We have no proof of this just a lot of onsales and presales over the years and many reports from fans and brokers as to which kind of presale seems to draw from the better pool of tickets. Watch this video for. Hi Y,Thank you so much! Klicka hr fr att kontakta oss. Thanks for the review and enjoy your event! Makayla is the best employee at the company. Since it's all bench seating, how does the ticketing work? more, You seem to have JavaScript disabled. After opening and closing it several times I gave up and went to the website, an equally frustrating experience. What we have found over many years is that a certain kinds of presale can give you great seating and . again I am truly appreciative of her assistance and I hope you all do your due diligence in ensuring she receives the praise and accolades she deserves. Every package is different, and each artist will offer their own unique experience. AXS Premium tickets give all fans safe and easy access to incredible tickets at market driven prices for many of the most popular events. Saw a gorgeous double rainbow at Tedeschi Truck show last year. Can anyone explain? Nashville, Tennessee 37214, Ryman Auditorium What is a pre-sale? Nashville, Tennessee 37219. 5 big gold stars to Stefan! All destination festivals should have the digital/ printable options. My daughter was so insanely excited for this concert and getting tickets for the first time ever trying to purchase them, so clearly their restrictions help and I respect that. Nothing will change until we stop rolling over and paying double the face value to scalpers for tickets. We no longer trust this company and are appalled by the treatment. Already saw 2 VIP tickets on there being sold for double the face value ($599), and I'm sure some poor soul dying to see Joji is going to fall for it and buy them. Front Row Mezzanine, Front Row Balcony these are often made available during an Amex presale, provided you have the platinum or centurion card, or the phone number for customer service at least . We didn't violate any rules. For a loud band, I like to be up higher. Let us know what you were doing when this page came up, plus your IP and request ID Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. The idea of a presale is to get your tickets before the general public, not necessarily to get better seats, but to avoid being completely frozen out by tickets selling out completely. Here's how it works: Click the Sell button next to the event in your AXS Account. Tammi is a great addition to our team. Request ID: 7c09f27bccb32d68. Treat yourself to special perks in our Circle Room premium lounge before and during the show! How can I buy tickets? Once you join the waiting room it will tell you the onsale hasnt started yet and your page will be refreshed when it starts. YOU THE BESTEST!! Enjoy exclusive access to the Circle Room premium lounge one hour before the show through the end of intermission. Please note that a ticket for the show on the same date is required. They actually read what I was asking and responded with answers appropriate to my questions, explained the axs.com vs fanaccess vs mobile app, reassured that all will be linked correctly and name fixed after I email some info. They are not some kind of premium deal or anything offered by the artist, it's just AXS giving scalpers a storefront to fuck you over. after having agents give me the runaround on several occasions she was able to fix the issue in a matter of minutes. This from the Red Rocks website - "The seat rows are numbered bottom to top 1 through 70. But LaDeja provided outstanding service! Martha J is a great addition to our team. For the concert we looked at, there were GA tickets at all different price points but we were under the impression that GA was just first come first serve for seats. What does face value mean? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. All staff were instructed to say no refunds by default. The worst part is that consumers found all this out, demanded change, and nothing happened, which emboldened the industry to further screw us over since there's no repercussions now. Front row or on the aisle? and our I sat at around row 30 for a Avett show a few years back and got a shooting star going over the venue. For more information, see the developers privacy policy. Lendia F is a great addition to our team. The view from "up in the nosebleeds". With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. It has a buggy interface. To me it looks like I just fell for some bullshit so let me know if you guys know what that is 1 3 AXS Help Centre Buying Tickets Buying Tickets Buying Basics, Resale, Accessible Seats, AXS Premium and more. Chase Password: 8009359935 If your tickets are eligible for resale, AXS Official Resale may be utilized to sell your tickets. Request ID: 7c09f2cd788e2a70. Cody E is a great addition to our team. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. So great to have been helped my tammy. I didnt get a solution to my problem. So after waiting in line I had to go to another line for printed tickets. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 6,538 Excellent 4.3 VERIFIED COMPANY www.axs.com Visit this website Write a review 4.3 total 65% 5% 2% 2% 1-star 26% Filter Sort: Most relevant Dan Abramsky 3 reviews CA Updated 18 hours ago Sierra H was extremely helpful, patient and professional. Sign-Up For Our Newsletter. To use our mobile site, please enable JavaScript. ~VP, Contact Center. it wouldn't hurt it more individuals at the company exuded the same customer service as she does. LaDeja is a great addition to our team. Its all a fan needs, all in one app. http://www.axs.com/se/about-privacy-policy.html. Site Map | We are dedicated to making the needed changes so in the future you have the best experience. Select the tickets to sell, and then set your price and selling options. Really?!!!. On the Review page, click the List Tickets button to finish. This is the version of our website addressed to speakers of English in the United States. Purchase a VIP package, and you guarantee it'll be an unforgettable night. Thank you! Search for tickets in multiple windows when using the browser, unlike Ticketmaster, at least for now, you can search for tickets in multiple windows. | Click here. Kaci C, AXS USA was very friendly and helpful. If I end up just eating the cost, it will be a drag, but not the end of the world, so just wanted to see if anyone had any suggestions here. Tone-deaf. Kaci C. is a great addition to our team. No point in calling for help. THE DEPOT: Located next door to the 7th St Entry, The Depot Tavern is open 4 p.m. - 11 p.m. every Wednesday through Saturday. Terms & Conditions | I personally prefer not to be in first few rows and would rather be 10-20 rows back by sound board. Tap for tickets to see the artists and teams you love. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Here's everything you need to know about VIP packages, how to buy one, and why they're worth the splurge. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. ~VP, Contact Center. In the past Amex cardmembers have been given access to seats in the first ten rows even though those tickets are premium seating and the producer is already charging a higher rate for them. Lendia helped me right away, and I received the content immediately! Hi juanita,Thank you so much! Treat yourself to special perks in our Circle Room premium lounge before and during the show! A total waste of my time.Soon after I posted this, AXS responded with a canned reply that they have used word-for-word to reply to other negative reviews. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. We are working hard to provide the best customer experience so your feedback does not go unnoticed. You might think that with a presale password you will certainly get tickets that are close to the action, maybe on the floor near the stage maybe even in the front row. Then Friday night we get an email that we were hording tickets - 4 - and they took them all away. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. Opry House When I went to the show I had to reverify my email address AND change my password to access my ticket even though I'd just downloaded the app the day before. found at the bottom of this page. The live chat rep Lendia F was really helpful. We also ensure all reviews are published without moderation. You will need to get up there early and sit in line to go up ramp early in the day for these seats. 116 Rep. John Lewis Way North IP: 54.36.126.202 Laura M was able to solve my problem the day of the event and make sure my tickets were delivered on time! At past Avett shows - the first 25 rows are GA with a mix of rows in there set aside for VIP. 600 Opry Mills Drive before even the presale, and most of the front end bullshit like queues and wait times are designed to make it harder for the normal consumer to get a fair deal. Slim chance of course but..2) No customer service support PHONE # !? Alternatively, you may use, Hyatt Regency Denver At Colorado Convention Center, Baymont by Wyndham Denver International Airport, The Brown Palace Hotel and Spa, Autograph Collection, Embassy Suites by Hilton Denver Downtown Convention Center. she told me I could not be on Wi-Fi when using the app so she hung up on me. There is also no search option to look for seats. Please visit our help page or contact customer support for assistance. 4 tickets is NOT hording tickets. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) Very helpful and much appreciated. This does NOT happen in every case weve seen venue newsletter presale codes unlock front row center, but rarely and not at all recently . Buying Basics Why am I not able to pick my exact seat when buying a ticket? The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. All of this because we were linked to LAST YEARS tickets! Dont see anything you are looking for? Several times I'd choose seats only to have the app freeze just prior to purchase. Want to make your Opry night extra special? We are working hard to provide the best customer experience so your feedback does not go unnoticed. ~VP, Contact Center. Woman on phone was at least kind even though she couldnt help me either. Avett Brothers shows at Red Rocks are really special shows - those guys adore the place and it shows in their playing. sfsi_widget_set(); It goes against our guidelines to offer incentives for reviews. Good luck using it. Ticketmaster owns almost every ticketing service, including the resale ones. Or any way to cross-post to another selling sight to garner interest for them? Depends on the show. In fact, I usually open 3-5. With AXS Premium, fans can choose the perfect ticket based on their individual preferences. I feel so bad for my daughter. Great Sherlocking! Official tickets and your source for live entertainment. You will then be placed in the Waiting Room: The limited competition of the fanclub presale gives real fans the edge there are fewer brokers trying for tickets, and far fewer moms and dads hoping that they can buy tickets for their kids. I was chewing my nails. Please log in again. So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (its been minutes, not even 1 hour), and when I click the link, I get the same error message. This from the Red Rocks website - "The seat rows are numbered bottom to top 1 through 70. Besk vr hjlpsida fr mer hjlp och support. Hi Damian,Thank you so much! ~VP, Contact Center, I was having a hard time login into the app but LaDeja helped me. Thanks for the review and enjoy your event! Stay Up-To-Date with The Opry. That could mean that hundreds or even a thousand people in a major city might be trying to buy tickets during a fanclub presale. Special hors d'oeuvres. It should serve to make the concert going experience straight forward and generally pleasant, but instead acts as the biggest obstacle to any event going experience. Seats are numbered right to left facing the stage (lower number to the right higher number on the left). Now, tell me why this is happening. ~VP, Contact Center. Get up close with one of the nights country artists as they step in the Circle Room to say hello and welcome you to the Opry. Besk vr hjlpsida fr mer hjlp och support. What if you live in one of the other 200+ countries ?! I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. There was no way for me to respond in the chat.The number that I was given to call 888-929-7948 was a medical alert sales promo. Since 2006 (yeah really) we have been a premier source for fans, ticket brokers, concierge services, personal assistants and anyone who needs quick, affordable and 100% Guaranteed Access to presale passwords. Anyone have any experience reselling AXS tickets or advice here? Web Accessibility. The site owner may have set restrictions that prevent you from accessing the site. Complaints1) country auto-fill City choices are UK and Sweden only !? Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. It will continue to be open for MN Timberwolves home games from 4 p.m. - 11 p.m. and/or when there is a show in the First Avenue Mainroom or 7th St Entry. She guided me step by step through the process of signing in and downloading my ticket to the mobile app. I need answers on how to access my VIP shuttle passes for Weekend 2 of the New Orleans Jazzfest. What's a VIP Package? I am a big fan of axs and can get great seats by utilizing just a couple of tricks. I was unable to attend my event due to a workplace injury, and Jessica was able to empathize and help me get a refund! Ticket value can vary with the demand and popularity of each show. My service rep for live chat was great. They did a quick job and responded in a timely manner. During a presale where there is limited inventory being sold and strong demand it can be very easy for a promoter to push inventory that is farther from the stage thus saving the easier to sell premium seating for the general public onsale. I got to the event, having paid for 10 tickets, and the etickets didnt work. they could definitely learn a thing or two from her. Guys what are "AXS Premium" tickets? Martha J had to dig very deep to find my tickets after they got lost in the system and the venue name changed. This might be on the server side but regardless, something to fix. Its all a fan needs, all in one app. she is an exemplary employee and should be considered a valued asset of the company, HiMark,Thanks for the review! Thanks, and welcome! Red Rocks is a phenomenal venue to see a concert no matter where you sit. It works essentially the same as the web browser.

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