(15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. We are owed our full security deposit of $1107. Here are 8 tips for writing great reviews. Hi Kimberlin Valentin, we appreciate your honest review. Hi TOM 5, we appreciate your honest review. BBB Business Profiles are subject to change at any time. Here are 8 tips for writing great reviews. What to do and what not to do. Estimate was more than $4000. Please see the statements we have sent you YTD. Took 2 months to fix a major issue that left me staying with my mom for that time period. This was confirmed by my tenant. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. If you do not meet the financial requirements of the landlord, you may be required to have a lease guarantor. I am a current resident. We rented our property from January 2020-July 2022. If you could provide more information to us, we would be more than happy to try and make this situation better. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . This has been a disaster. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones tells me since I'm on a month to month I don't get a lease. At the time you were vacating the property, the property was transitioning to another property management company. They do not return phone calls, emails or even a registered letter. We would like to have a better understanding about your experience, please reach out to us at info@streetlane.com so that we can do our best to resolve this with you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hi Kaeleii Riser, we appreciate your honest review. Hi Jared, we appreciate your honest review. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. Apply now Together, we'll deliver a greater property management experience. Chevrolet_Peety, thank you for sharing your positive experience! Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Customer Reviews are not used in the calculation of BBB Rating. For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. Stl area they only have cardboard houses. Hi LT, we appreciate your honest review. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Darrius Mosley, thank you for sharing your positive experience! Indianapolis, IN 46204, If youd like to visit our office, please make an appointment by emailing support, Indianapolis property management, Anderson property management, Carmel property management, Zionsville property management, Franklin property management, Greenwood property management, Ingalls property management, Lebanon property management, Noblesville property management, Atlanta property management, Brownsburg property management, Advance property management, Amo property management, Arcadia property management, Avon property management, Bargersville property management, Beech Grove property management, Boggstown property management, Charlottesville property management, Cicero property management, Danville property management, Flat Rock property management, Fortville property management, Fountaintown property management, Gwyneville property management, Markleville property management, Nineveh property management, Orestes property management, Shelbyville property management, Sheridan property management, Thorntown property management, Trafalgar property management, Waldron property management, Edinburgh property management, Fairland property management, Finly property management, Fishers property management, Greenfield property management, Jamestown property management, Lapel property management, Lizton property management, Maxwell property management, McCordsville property management, Morristown property management, Needham property management, New Palestine property management, Pendleton property management, Pittsboro property management, Plainfield property management, West Newton property management, Westfield property management, Whiteland property management, Whitestown property management, Wilkinson property management, Boone County property management, Hamilton County property management, Hancock County property management, Hendricks County property management, Johnson County property management, Madison County property management, Marion County property management, Shelby County property management, Indianapolis property management services. He got mad because we went just to tour the home, not fill out the application because we werent settling for anything quite yet which was VERY tempting considering how nice and cheap it was. Great Jones has been made VERY aware of this and has yet to make any action to find a better option for pest control therefore forcing us to live in an unsanitary environment. We would like to have a better understanding about your experience. No communication. Companies can ask for reviews via automatic invitations. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. I won't ever use them again! Anyone can write a Trustpilot review. Unfortunately, based on the information provided, we are having difficulty locating you in our system. BBB Business Profiles generally cover a three-year reporting period. SO TERRIBLE DO NOT RENT FROM THEM!!! I would highly advise against getting any business with Great Jones. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They have several different locations:https://www.greatjones.co. When the plumber came there was no leak any longer. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. I have always been a good, respectful tenant. They kept my deposit. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. SaaS, Android, Cloud Computing, Medical Device). The washer hose is attached to this. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Save your money and sanity! The carpet was in horrendous condition and I paid to have it cleaned upon moving in. To vacate the property. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are very sorry to hear about the issues you are experiencing. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. Everything was destroyed by tenants and they paid nothing. Stealing money from their client base. This is the reason why you got back the check amount. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. The entirety of my stay at my rental was marked by negligence. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. (15% of the annual rent). I called left messages. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." My experience with GJ was quite literally the worst interaction I have ever had with a company. My air conditioning stopped working. Unfortunately, based on the information provided, we are having difficulty locating you in our system. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Pasquale has been awesome at responding to our needs and concerns thus far in our process. BBB Business Profiles generally cover a three-year reporting period. Heres my Work Order Number 298332-313933. At Great Jones, our mission is to deliver software & services to the several trillion (!) Throughout the vacancy they were slow to communicate, unhelpful and not proactive in their approach. Hi Jewell, we appreciate your honest review. We were told it will be released in 3 months after all the pending bills are settled (see attached email communication). Our maintenance team has updated the work order as an emergency. Hi Haley Darnell, we appreciate your honest review. This company uses the cheapest contractors to do any repair which means no quality or warranty. We were only able to obtain a response through the BBB. This was confirmed by my tenant. I couldn't let my family suffer. All Rights Reserved. As a matter of policy, BBB does not endorse any product, service or business. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 4.6 miles away from B Jonesinvestmet. No water for first week here at property. Michael Weiss was very helpful and efficient helping to get us this rental.

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