[41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. We're committed to making sure we're improving our planet for generations to come. The quality of information on this pageis dependanton your feedback. Solved: Wayleave Map - BT Community I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. While you are waiting for a replygo through the normal channels of ringing an advisor. Looking for a particular Openreach employee's phone or email? You've accepted analytics cookies. At Openreach, we pride ourselves on making sure we provide excellent customer service. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Option 1, then option 2. due by BT Sales 0800 800 150 or BT Faults 0800 800 151. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Openreach headquarters executive team Meet the team providing strong leadership to Openreach headquarters. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! The majority of the members are independent. Subscribe to news. 01800000. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. We use cookies to make our services work and collect analytics information. The quickest way to contact us and raise your issue is through our chat facility. And were constantly developing, building and maintaining it to give you the service and speeds you need to run your daily life. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). In March 2017, after various negotiations with, and demands from, Ofcom, BT plc agreed to divest Openreach's staff and non-network assets into a legally separate company, Openreach Limited. I found most of these alternatives on forums on the Internet. Caff Nero head office uk contact number and email support Openreach Customer Service Number | Contact Information Finder London, United Kingdom. {{ userNotificationState.getAlertCount('bell') }}. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. [36], In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management,[37] but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. Go to Solution. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. So if someone who says theyre from Openreach asks for financial details, dont give them any information. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. Boots Opticians. Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. free lookups / month. We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. What can I do? It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. Contact BT | Call us or chat online | BT Help At 9am this morningI had a personal reply from the Chief Executive of BT Retail. Myself and my team cover the whole of the UK. Should I give them those. Contact Us | Rivus Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. I take no responsibility for incorrect numbers or info here. Please select from the dropdowns below for other contact pathways. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. We're regulated by Ofcom against key service and performance measures. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. E1 8EE, Registered in England and Wales No. However, Ofcom found that there had been a misuse of the terms of contracts allowing the compensation payments to be reduced. OPENREACH LIMITED. This means were independently governed, and has helped us become a more autonomous and customer-focused business. Up to 5 [7] Instead, BT offered an "FTTP on Demand" product. We also use them to offer content that's personalised and relevant to you. We're the Communications Ombudsman. - Ombudsman Services 4190816 They will raise the issue with us on your behalf. Openreach - Home - Facebook Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. 10690039. Lets see what fibre broadband is available to you. Openreach Limited runs the UK's digital network. We have a range of ways to get in touch for new and existing customers. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. London. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. [39], On 31 July 2020, Openreach released a news article on their website showing their progress on their split from BT, with them updating "27,907 vehicles, 42 offices, 33,479 pass cards and 1,531 web pages" to reflect the change. Our network Service updates. Find out moreBritish Telecom My Old Job I Loved. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . [31] The initial conclusions of Ofcom's investigation, which were published in February 2016, did not require BT to sell Openreach. Learn about our latest performance, and of course, check the numbers. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. Solved! You can change your cookie settings at any time. Openreach head office uk contact number and email support [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. The actual figure? You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. For more information contact our fleet solutions partner. In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. [19][20] It does not communicate directly with members of the public, but only with their service providers. "Get in early if you want a desk!" From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. Contact us | Openreach My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. Openreach and Ulster Rugby have joined forces to celebrate the importance of connections. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . Kelvin House, 123 Judd Street, London WC1H 9NP. We have a range of ways to get in touch for new and existing customers. Openreach has been awarded the status of 'Superbrand' for 2020/21. Alternatively you can call us on 0800 023 2023 (option 1). You've rejected analytics cookies. In 1987 I began a career as a British Telecom Engineer. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. Becoming independent Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Contact us. BT CEO and key executive team | Craft.co BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Here are some of the channels. Learn about our diversity and inclusion agenda. [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure. OPENREACH LIMITED - Find and update company information This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. Were a wholly owned subsidiary of BT Group and a legally separate business. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. We learn from all the complaints we handle and use that insight to . When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. Lorem ipsum dolor sit, amet consectetur adipisicing elit. So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics [11] The technology is designed for distances of less than 500 metres (yards) between the cabinet and the property, and is cheaper to implement than FTTP because it does not involve laying fibre cables,[12] although its maximum speed capacity is less than FTTP. Got an enquiry about careers at BT Group? 2020 corporate-office-headquarters.co.uk. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Please help update this article to reflect recent events or newly available information. [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. Openreach Complaints - Phone Fault Ex BT Openreach Independent Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. Please find belowinformation on how you can buy some of BT Group's surplus assets. Cables, poles, cabinets and manholes are looked after by Openreach. I like to know that you have had a happy outcome, and that my website has helped you! Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. What does Openreach do? In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Our 37,000 people are hugely experienced, resourceful and innovative. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.

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