We also offer insurance benefits, incentive compensation, and a 401k. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. pour nous faire part du problme. Contact Allstate Customer Service or an agent. envie um e-mail para If you are looking for a template, this will provide many of the standard skills and duties for your job description. Christine is a non-practicing attorney, freelance writer, and author. A retail customer service representative interfaces with customers, most often in connection with order fulfillment or product returns. Value providing an effortless customer service experience Our people are our greatest strength, and we work as one team in service of our customers and communities. Not the job you're looking for? Business Insurance Apr 2014 - Nov 2014 | Charlotte, NC; Unlicensed Service Representative 2013 - 2014 | Charlotte, NC; Ariel Inman / 3 years with Allstate. Test your speed at speedtest.net, 1 RJ-45 Connection (Internet Ethernet Cable), Must be authorized to work in their country of residence (The United States or Canada), Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. to let us know you're having trouble. Were transitioning from a primarily office-based setup to a mix of home and hybrid models. 1-800-525-9287 (for fixed policies) Richardson, Tx 75081, Life insurance Discover Jobs. In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings. A day in the life of a Virtual Auto Damage Adjuster: The Adjusting Function is responsible for verifying policy coverage and limits. Have questions regarding a policy, claim, or bill? Contact agent, Personal Financial Representative or call: Easy 1-Click Apply (ALLSTATE INSURANCE CONYERS, GA) Licensed Insurance Customer Service Representative job in Conyers, GA. View job description, responsibilities and qualifications. Im proud of building Allstates first Bilingual Unlicensed Service team during my first assignment as a leader. Impactful work by serving customers and the community in times of need This is a great example of a job brief . Youll get to know our product line and become an expert at advising customers. Performance information may have changed since the time of publication. Call 1-800-525-9287. PO Box 660636 The best CSRs are genuinely excited to help customers. questo messaggio, invia un'email all'indirizzo Allstate is committed to helping employees continuously develop and grow. Primarily virtual role with travel for physical inspection within local market from University of WisconsinMadison, and she lives in the Chicago area with her family. Many job descriptions include a job brief that provides a short overview of the company and the position. You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell Se continui a visualizzare The Adjusting Function is responsible for verifying policy coverage and limits. send an email Still need help? scusiamo se questo pu causarti degli inconvenienti. Paid Time Off, 401(k) and pension message, contactez-nous l'adresse Our people are our greatest strength, and we work as one team in service of our customers and communities. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance. Youre organized and able to multi-task in a fast-paced environment Europe & Rest of World: +44 203 826 8149 Source, attract and hire top talent with the worlds leading recruiting software. As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Commissions do not affect our editors' opinions or evaluations. (Senior) Business Consultant Energietransitie, Controls Integration Engineer Hybrid EV Powertrain, Export Letters of Credit Specialist (Cape Town), See who Mass Markets has hired for this role, Handle inbound and outbound contacts in a courteous, timely, and professional manner, Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, Listen to customers, understand their needs, and resolve customer issues, Research systems to find missing information; coordinate with other departments to resolve issues as applicable, Utilize systems and technology to complete account management tasks, Accurately document and process customer orders in appropriate systems, Follow all required scripts, policies, and procedures, Comply with requirements surrounding confidential information and personal information, Escalate customer issues to the appropriate staff and managerial for resolution as needed, Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, Adhere to all attendance and work schedule requirements, Excellent organizational, written, and oral communication skills, The ability to type swiftly and accurately (20+ words a minute), Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Basic understanding of Windows operating system, Highly reliable with the ability to maintain regular attendance and punctuality, The ability to evaluate, troubleshoot, and follow-up on customer issues, An aptitude for conflict resolution, problem-solving, and negotiation, Must be customer service oriented (empathetic, responsive, patient, and conscientious), Ability to multi-task, stay focused, and self-manage, Strong team orientation and customer focus, The ability to thrive in a fast-paced environment where change and ambiguity prevalent, Excellent interpersonal skills and the ability to build relationships with your team and customers, One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, Medical, Dental, and Vision Coverage Options, Quiet workspace free of background noise and distractions, Not sure? Allstate generally does not sponsor individuals for employment-based visas for this position. You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. Discover Companies. Our customers are our top priority, so we go the extra mile to help them stay informed and protect the people and things they care about most. Massachusetts Motor Vehicle Damage Appraiser License is required. Millbrae, CA Full Time. Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries Contractor Coverage Representative- Customer Service NEW! Leadership teams that are communicative and understanding Moreover, because the employer is an insurance company, the job description specifies that the customer service representative will also help customers with their insurance claims and report new claims. Allstate Payments Start a free Workable trial and post your ad on the most popular Aydanos a proteger Glassdoor y demustranos que eres una persona real. Customer Service: Serving Customers Through Chat and Text . Jobs. And the third example is a less is more example of a brief list of common skills and responsibilities. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. For a full description of Allstate's benefits, visit allstate.jobs/benefits/ Learn more about life at Allstate. View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions . The Customer Service Representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, and completing changes to policies which do not require a license. We empower every employee to lead, drive change and give back where they work and live. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. enjoying the flexibility of working remotely and driving your Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. message, contactez-nous l'adresse para nos informar sobre o problema. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Acknowledging and resolving customer complaints. I interviewed at Allstate (Chubbuck, ID) in Jun 2013 Interview Easy interview Interview Questions Vanilla Answer Question Refer to your policy paperwork and/or billing statement for contact information and payment options. What Is the Role of a Customer Service Representative? Americas: +1 857 990 9675 Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. Allstate - Beau Vincent (Vincent Family Insurance) Remote in Stow, OH 44224 Sto Sr59 & Marsh $13 - $20 an hour Full-time + 1 Monday to Friday + 1 Customer Service Representative P&C Insurance new Harry L. Bubb Associates, Inc. Shrewsbury, PA 17361 $30,000 - $50,000 a year Full-time Monday to Friday + 2 Easily apply $5,000 New Hire Sign-on Bonus. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. We are looking for a customer-oriented service representative. Please enable Cookies and reload the page. Please help us protect Glassdoor by verifying that you're a Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.. Also, they must have a strong understanding of their companys products and services to address customer questions. Aydanos a proteger Glassdoor y demustranos que eres una persona real. los inconvenientes que esto te pueda causar. Nous sommes dsols pour la gne occasionne. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. Help us shape the future. Visit AllstateGoodLife.com to learn more. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. For a full description of Allstates benefits, visit allstate.jobs/benefits/. Auto collision estimating experience required. Americas: +1 857 990 9675 Allstate generally does not sponsor individuals for employment-based visas for this position. All Comments Copyright 2020 All Rights Reserved, Press Tab to Move to Skip to Content Link, For jobs in San Francisco, please click , To view the EEO is the Law poster click , For a full description of Allstates benefits, visit allstate.jobs/benefits/.

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