Where have the hot towels gone for pre-departure! Well, Sean you need to make some changes now! I could write a book about how poor my experience has been with them on occasions just over the last 12 months. Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? They gave me effective medication and kept checking on me afterwards. I am feeling very let down and disillusioned by this experience today. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Almost everyone on the ground with a manager or leader label in their job title has a position to defend and they wont budge on even the plainest facts cabin crew can feed back. Were always here to help. Club Suites are very good, our cabin crew were excellent but were we lucky on this flight? Sean Doyle works in the Airlines/Aviation industry. Contact over 250M professionals instantly by email or phone. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. John became Chief Information Officer (CIO) in September 2019. Chief People, Corporate Affairs and Sustainability Officer. Adam joined Avios in October 2018 as Chief Commercial Officer. Over the last few months I have moved from Tokyo to Cairo. They HAD improved the catering. They all flew Boeing aircraft. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. Guess what! She was also chairman of BA CityFlyer. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. AA have had this fir some time, Table ordering service in lounges continuing, Complimentary water and snacks for Euro Traveller cabin continuing, Improve the quality of the meals and choices we serve across all cabins and. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. Consumer Alert: Good luck getting those fees back! This contact was published on November 27, 2014 and updated on March 9, 2023. Now i actively chop and change. How to get through to an operator: press 3 for a representative. The gold line service when you get through ( some delays but not too bad compared to the public sector!) @British_Airways . Matters were made worse, as passengers on earlier departures were kicking off and being brought forward as they were close to flights. Here's more information about the Elliott Responsiveness Ratings. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. 2.5K for 2. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). Register HERE General Chat This forum is for general topics and chat type threads. he missed out 'without spending any money'. The club section was 14 rows and full in each direction but both ways there were catering issues. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. Here's more information about the Elliott Responsiveness Ratings. Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Is the email from BA CEO Sean Doyle all just lip service? What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! They days of profiteering from their stranglehold on LHR are firmly over, having tried the alternatives, East, West and even intra Europe. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. It would be awesome if we could message you quickly & easily using Signal or WhatsApp. Sadly Ive heard lots of similar stories this weekend. The crew WERE ALWAYS fine. They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. Sean Doyle. Tctico Group S.A.S. I believe that it will and we can be proud of our National airline again. Clearly they were promoting a new seat that many would not experience depending on their route. Im going to Brisbane via Sydney this year and BA have put their F to nearly 7k min from 5.4k. at Im retired. What are your thoughts on travelling with BA at the moment? He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. Plus, we have insightful letters, insider tips, and more. See destinations by lowest price per month from London. This is always noted on my bookings. At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline's recovery from COVID-19. Complete shambles of an organisation. free lookups / month. Taxfiler Limited, Chief Executive Officer In the meantime, I want to thank you for staying with us. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. 2. Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 Seanl.Doyle@ba.com This contact was published on November 27, 2014 and updated on March 9, 2023. IAG - International Airlines Group - Management Committee Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. More hot air from the latest ceo to take the helm. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! BA staff just couldnt be bothered and couldnt have been less helpful if they tried. at My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. However, totally agree about the wine selection being spot on! Pre departure drinks are not ad hoc, we have been doing them for several months already. HOWEVER, it is the INTANGIBLE resource that cannot be copied or replicated easily: their PEOPLE- and BA have done an amazing job at destroying this unmatchable element of what BA SHOULD be about. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. You have the low cost model trying to be sold as premium and failing. Please speak up loud and clear. British Airways CEO, Sean Doyle, in Keynote Speech - YouTube When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. So another hour after numerous attempts to be told it has exceeded the 24 hour time limit and Ill be charged a fee to change the name. I am not loyal any longer. BTW, BA are so against another runway at LHR.they have pretty much a duopoly on some routes and a strong position on North America with American. Seems to me BA are light years away from matching the service and quality of their competitors . Can I get my 173,116 Chase Ultimate Rewards points refunded? There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. UK blog on how to travel in luxury for less. I have read all of the above and would like to offer a counter-balance. Business Lounge table ordering I hope will end post covid soon. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. I would not like to see a price rise in tickets to get free seat selection in Club. In that role Adam oversaw British Airways' worldwide commercial activity including marketing, pricing and revenue management, distribution strategy, website, call centres and digital strategy, the worldwide sales force and the Frequent Flyer Programme. What I am doing is making a personal commitment to you that we will build a better British Airways. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. Making remote or global hires? FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. ???? Sign up for a free account. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. I thought the offer of double tier points for BA holiday bookings was a nice gesture, particularly after having several flights cancelled when flights were consolidated. In fact no choice of main as we were seat 15 theyd run out of one option already. at We recently received welcome news from the UK Government giving us clearance for take-off once more from today. F to Mexico City at start of 2020 was 1900 but they did run out of champagne after just a glass each on the return flight because they had under-supplied or the very average crew had given it to themselves and their friends! The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. Asian Honda Motor Co., Ltd. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. For me the one aspect missing from this list is the urgent need to retrain their staff. Consumer Alert: Beware of travel clubs with "VIP" prices, please contact our team at Elliott Advocacy through this form. Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. Javier became Chairman and Chief Executive Officer of Iberia in September 2020 having previously been Chairman and Chief Executive Officer of Vueling from April 2016, prior to that he was Strategic Planning and Finance Director of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the Transformation Plan to restore profitability and future sustainability of the Spanish airline. I have a medical condition so must have only gluten free food. Which Airline Has Had The Most Crashes in the U.S? She graduated from Fundao Getlio Vargas in Business management. Use this form to log in to your account or to create an account for the British Airways executive club. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. Im afraid I have to concur with the current standards. at Gerente de Lnea In 2001 he was appointed as General Manager for Central Europe. And our colleagues are excited. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. Completely agree re worry about needing to contact and not being able to. How do I get it fixed? Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. About Sean Doyle Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. My recent LGW Club World experience was consistent with the themes raised. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. I suspect this is down to staff fatigue, both on the ground and in the air. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. So, no, nothing much premium at the moment. BA really needs to up its game if it is jot going to lose its loyal customers. It was explained to me that the staff on the outbound flight had let the customers drink it all. The additional points havent materialised so the offer has ended up creating yet more frustration with BA. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. I like the cocktails on board too but Id like to see them changed more frequently. Meanwhile, euro travellers were asked to remain cosily seated. [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. These are generally pretty premium so Id like to see that continue. Soon there will be less of them as they wet lease more and more as the post covid world reopens. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. A message from our Chairman and CEO, Sean Doyle | British Airways Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Please keep up this option. Looking for a particular British Airways employee's phone or email? But we know that not flying has come at a cost not only to aviation and to our business, but to you as our customer. BA boss pledges to rebuild its reputation for premium service Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Didnt follow up on it. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania. He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. I love the First Wing. Management Consultant I Board Member I Board Committee Member, Director-Sales Marketing at Vana, Dehradun, India, Performance Engineer | Senior Enterprise Technical Architect | TOGAF 9.2 Certified, HR Business Partner at Wargaming British Airways | Fact Sheets The company took my money! What?! Put it simply dont charge for premium if you cant delivery premium. Sean Doyle, British Airways' Chairman and Ceo address is s****[emailprotected]. If this year doesnt go well we will be choosing another airline. With decent airline obviously. Why do they not have dedicated trained crew to look after the premium cabins? In sadness. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. Lorem ipsum dolor sit, amet consectetur adipisicing elit. CEO email addresses - E-mails address database lists to find contact Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. There is no reason why this Avios service cannot be added to their online system, sadly this is a deliberate rather than an IT issue. In-depth interview with new British Airways CEO Sean Doyle Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: Not rocket science to sort out a call centre. Just got back from Switzerland. Who knows. at BA has a mountain to climb, Better posting on BAs Facebook page. The decision to allocate positions in rotating groups and not experience has been commercial suicide. I am loyal to BA currently but as Sean says himself, that patience is being tested. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. A few years I would have blindly booked BA, even if more expensive. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Our help is free. Like many Im very loyal to BA but seriously frustrated with call centre wait times. While BA has a chat system its not working half the time and limited on what they can do. Even if there was just a form you filled in for non-urgent enquiries, it would be a start. CEO Sean Doyle reportedly said in a recorded message to staff in March that passengers were "rightly fed up" with BA's issues, but he added that there were no quick fixes, and likened . There is so much wrong with how we have to deliver the product there is almost nothing right. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. Youll also connect with other readers who want to make the world a better place. If all you have is young inexperienced overworked underpaid unmotivated staff that no longer see the job as a career. 1. No credit card required. And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. Id like them to go even further and automate even further if possible! Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. Mr Doyle you and your company are an effing joke. If you need help with any problem,please contact us through this form. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. Sean Doyle's Professional Skills Radar Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. BA staff are currently providing Ryanair quality service for their premium prices. Would anyone fly BA in preference to Qatar even if the price was the same? We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. Julio Rodriguez was appointed IAG Interim Director of Strategy in October 2022. Why did the senior cabin manager allow that to happen.? Im not paying a premium for a seat I may not get! I agree about service times and I dont get BAs obsession with hand running things. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! Sean still has a lot to do with staff training. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. We travelled on a Gold Companion upgrade ticket that is supposed to be a reward for loyalty to the airline. Ive just checked flights to BNA in May 6k for 2 return in Club. BA CEO Sean Doyle Makes Management Changes - London Air Travel The jurys still out for me. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. personal & work email addresses, as Its penny pinching and takes the shine off of what might have been a rather pleasant flight with British Airways. Did you appreciate Seans email? I agree that BA need to take a big step up with the overall package they present. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. As they say, the proof is literally in the pudding! Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). Every time? Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. They have wasted their legacy and headstart from Lord King and Colin Marshall. Connectingwith key decision-makers? There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. Getting them to that level is another matter. Our Chairman & CEO, Sean Doyle, . The South lounge service was laboriously painful, and the food service station was probably a fair comparison. Hi Michele. Emails have not even been acknowledged. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Fair enough! Had lots of excuses, poor justifications and promises of improvements. A message from our Chairman and CEO, Sean Doyle | British Airways I flew with Emirates outbound to Dubai, and inbound with BA. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. I hope Sean reads these comments personally as it seems that BA has already lost the market. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . Take a look at Emirates new premium economy ! More legroom, excellent all round service as always. I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two.

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