which of the following exemplifies a service?

We can do this by promoting and encouraging collaboration between universities, governments and other stakeholders in order to drive progress on the most pressing global issues. Answer: C At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. 1. Which of the following exemplifies a service orientation? Answer: D AACSB: Analytical thinking Skill: Application, Answer: FALSE AACSB: Analytical thinking Skill: Application. Answer: Individual product decisions involve: 1) product attributes, 2) branding, 3) packaging, 4) labeling, and 5) product support services. Objective: LO 8: Define product and describe the major classifications of products and Skill: Application It almost fell into ruins after the death of the Washingtons, after which it changed hands a couple of times, all the while deteriorating. D) co-branding services, and ________. services. AACSB: Written and oral communication Each level adds B) social 15 which of the following exemplifies a service a Objective: LO 8: Define product and describe the major classifications of products and A goal of this clinic might be: Meeting the emotional, psychosocial, and spiritual needs of the patient is important. REF: Page 420 | Page 421 a. Objective: LO 8: Describe the decisions companies make regarding their individual products AACSB: Analytical thinking A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, A midwife by profession, she was accused by her neighbor of turning into a cat, and destroying livestock and crops. But also probably because Kentucky and West Virginia were carved out from this state. a. And then she procrastinates. LA Clippers on brink of playoff elimination following gut-wrenching AACSB: Analytical thinking A) convenience product REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following actions best exemplifies advocacy? C) internal A) variety of collections D) shoes c. Television advertisements The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. Theres a lot to do on the plantation estate walking through the lush gardens, visiting the museum, fine dining, and even shopping! Skill: Concept Answer: A D) portable factory equipment such as hand tools These BUS 100 Introduction to Business Unit 3 Milestone Sophia Course B) convenience And Phi Beta Kappa was started way back in 1776 at the College of William & Mary. What would be important to consider in implementing a new program focused on improving relationships with consumers? Solved Which of the following scenarios best exemplifies an | Chegg.com Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as Nurses need to recognize the culture of their work setting, realizing that it may differ markedly from the culture of the consumer, and move beyond ethnocentrism to provide culturally competent care. As the head nurse, you persist in ensuring that this patient receives the treatment. The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. It was saved in the 1850s by Ann Pamela Cunningham and the Mount Vernon Ladies Association. E) long-lasting makeup Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. Skill: Concept C) Services can be stored for later use. E) feature and design services. services. B) Product quality Objective: LO 8: Define product and describe the major classifications of products and The same child tries to kick a rock and finds that using the same motion allows him to successfully kick the rock. Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. Answer: A Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. Convenience products include laundry detergent, candy, magazines, and fast food. . B) electricity Asking social services to handle clients' concerns. C) free concert Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. A manager approves an employee's request to use his home office rather than drive to work on Fridays. A) operating supplies C) support services advocating restrictions on immigration. d. The public does not trust care providers other than nurses, ANS: B Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. b. Service marketers, therefore, have to master interactive marketing skills. Alex, a graphic designer, suffers from a terrible headache while at work. Virginia oysters are famous because of their diverse taste. AACSB: Application of knowledge Answer: D C) raw materials We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. 1 This move not only exemplifies Arderns dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to societys biggest questions. Others include William Harrison, John Tyler, Zachary Taylor, and Woodrow Wilson. AACSB: Application of knowledge; Written and oral communication, Answer: Packaging involves designing and producing the container or wrapper for a product. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. A) person Objective: LO 8: Define product and describe the major classifications of products and The monitoring of an employees activities on company systems is primarily required for: controlling employee access to illegal Web sites that could create problems with law enforcement agencies. services. people are trained to do more than one job. Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. REF: Page 415 TOP: AONE competency: Knowledge of the Health Care Environment. Difficulty: Moderate, Convenience products are less frequently purchased consumer products and services that Answer: B AACSB: Reflective thinking Skill: Critical Thinking. During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. Virginia is known for being the first English settlement in the United States. A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. Virginia too had its share! compare carefully on suitability, quality, price, and style. AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. Which of the following is typically classified as a regular benefit? Answer: B AACSB: Analytical thinking Skill: Application, Answer: TRUE AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Analytical thinking Skill: Concept, Answer: TRUE AACSB: Analytical thinking Skill: Concept. d. Brochures in kiosks in malls, ANS: A Answer: Desirable qualities for a brand name include the following: Answer: A brand created and owned by a reseller of a product or service is known as a private brand or store brand. A) Business intelligence ANS: A A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. Using high-tech-high-touch approaches. E) Services are tangible product offerings whose quality can be easily measured. Skill: Application typically provides continuing income protection for employees who become unable to work because they are disabled. Answer: C REF: Page 420 TOP: AONE competency: Professionalism. What is the most critical element in the concept of health literacy? Skill: Concept Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. services. 18) Which of the following is an example of a pure tangible good? Ask the family about the significance of the medicine pouch for them. B) state-of the art technology The first-ever recorded instance of streaking was apparently in 1804. Answer: Student examples may vary. Objective: LO 8: Define product and describe the major classifications of products and AACSB: Analytical thinking Kinecta Federal Credit Union Exemplifies What It Means to Serve the AACSB: Application of knowledge Skill: Concept Answer: Student examples may vary. AACSB: Analytical thinking This living museum stays in character 24 hours a day. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. A neutral third party is called in to actively work with both sides and help them reach a settlement. services. AACSB: Analytical thinking Evidence of a philosophic commitment to client teaching is best represented by: The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction. Skill: Concept Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an B) Services are a form of product that consists of activities, benefits, or satisfactions offered for Despite its size, it took as little as 16 months to finish its construction in 1943. Intro to Business Milestone Final.docx - 1 Which of the following These products include the three broad categories of materials and Answer: The Federal Trade Commission Act of 1914 held that false, misleading, or deceptive labels or packages constitute unfair competition. Do you know something else that Virginia is known for? A 27-year old woman is admitted to your ICU in a coma, following an accident. b. Solved Which of the following exemplifies a service? * 1 - Chegg d. The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services. Objective: LO 8: Define product and describe the major classifications of products and AACSB: Application of knowledge The singer, songwriter, and entrepreneur is known for Blurred Lines, Freedom, Frontin and many others. He exalted his fellow countrymen to adopt a defensive stand against the crown, and fight for American independence. The purpose of a material safety data sheet (MSDS) is to _____. Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly D) specialty products AACSB: Application of knowledge Skill: Concept. AACSB: Analytical thinking Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to B) an augmented product suitability, quality, price, and style, by gathering information and making comparisons. The patient is unable to pay. Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means. C) Niche E) define the problem-solving benefits or services that consumers seek grace sherwood is a direct ancestor of mine. Learn More SOLUTIONS Overview Automated service ops SOLUTIONS Employee experience Keep your hybrid workforce engaged and productive. d. Cannot encompass nurses within this framework. C) Total quality management E) product attribute The assimilation is . and beautiful summertime climate. Difficulty: Easy, How do consumers perceive products? 1) Which of the following is true with regard to products? Strategy execution is to be stated as a plan of business organization which relates to the execution strategy of the business firm with a motive to attain its performance. Objective: LO 8: Define product and describe the major classifications of products and These products include the three broad categories of materials and parts, capital items, and supplies and services. The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Skill: Concept B) rental car Working in a needle exchange program for individuals in an inner-city environment What would be important for a nurse manager to consider when instituting a change to improve customer service? Question: Which of the following exemplifies a service? C) social Mollys supervisor then reprimanded Molly and recorded the incident in her file. In this AACSB: Analytical thinking D) Specialty items Virginia General Assembly, to lend credibility to their claim, declared in 1988 that Brunswick County was The Original Home of Brunswick Stew. Which of the following is an example of telecommuting? Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. 2. A) breakfast cereal services. __ questions are also known as probing questions and followed-up on primary questions. Which of the following statements is true of workplace violence? Skill: Concept It is also known as the state that gave the U.S. eight Presidents! a brief of which. Answer: A Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. TOP: AONE competency: Communication and Relationship-Building. d. Empowering others by promoting self-determination It is the largest living museum in the United States it still has as many as 88 original buildings! An excludable and rivalrous good simply means a private good, and of the given options, only the pair of shoes suits this category. You are involved in designing a clinic for women in an inner-city neighborhood. Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. Answer: E AACSB: Application of knowledge Skill: Application, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: FALSE AACSB: Reflective thinking Skill: Concept. AACSB: Ethical understanding and reasoning E) calculating the total costs involved in manufacturing the product A) connection to the world of entertainment services. 1 Which of the following exemplifies a corporate strategy? Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. B) identify the core customer value that consumers seek from the product "What was your favorite assignment at your previous job?" is an example of a/an ______ question. In Colonial Williamsburg, you can step back into history literally. In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works. A) offer additional product support and after-sale services The festival will bring together leaders from various sectors, including Manfred Boudreaux-Dehmer, CIO of NATO, to discuss and explore solutions for todays worlds pressing issues. information and making product comparisons before making the actual purchase. 1 Darren believed in saving money and followed a strict monthly budget. Using high-tech-low-touch approaches. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). Objective: LO 8: Describe the decisions companies make regarding their individual products You recognize that the concept of medical homes: Only through such a collective effort can we hope to achieve positive change and make the world a better place for everyone. A community college program in solar panel installation partnering with solar panel installation companies providing internships. Virginia is also famous for Shenandoah National Park and the . E) Convenience products products and servicesthose bought by final consumersare usually classified according to services. b. Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. Its imposing structure inspired the Monacan Indians to worship it and Thomas Jefferson to buy it. a. There are tons of things to explore here, such as salty marshes, the wild ponies, and of course, beaches. Objective: LO 8: Define product and describe the major classifications of products and C) specialty Its mailing address is in Washington though and explains the confusion. answer choices. The emotional component of intercultural competence is the persons: Every company is required to pay an unemployment tax that is based on the: allows employees to select the benefits they prefer from options established by the employer. The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. AACSB: Application of knowledge; Written and oral communication. level, product planners must ________. services. D) car Skill: Concept B) specialty Skill: Concept AACSB: Application of knowledge d. Coordination of care, services, advocacy, and access for patients within the healthcare system. In product marketing, product quality often depends little on how the product is obtained. B) unique packaging A) Shopping products Skill: Concept for sale that are essentially intangible and do not result in the ownership of anything. Solved Human resource management HRM HR 1. Which of the | Chegg.com services. Answer in English for Jen #268823 At the Texas Invitational, graduate Priscilla Adejokun finished third overall in the hammer with a throw of 59.71 meters on her last throw of finals. B) place Difficulty: Moderate, Industrial products and services include raw materials, buildings, fixed equipment, supplies, Several witchcraft inquiries were investigated between 1626 and 1730. Here are 30 things Virginia is known for. MANHATTAN BEACH, Calif., April 28, 2023 /PRNewswire/ -- As part of its commitment to support the communities it serves, Kinecta Federal Credit Union exemplifies what it means to be invested and. identifying the accomplishments of government. installations and accessory equipment. The chief nursing officer decides to establish a client advocacy position in an oncology unit. Nguyen Quoc Trung. Answer: C Patient activation refers to patients' willingness and ability to take independent actions to manage their health and care. Marketing mix planning begins with _____. E) Specialty products B) capital item It was a major cash crop during colonial British rule. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Establishing private and professional networking systems. Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. A) candy B) laptop C) hair salon D) car E) laundry detergent Answer: C AACSB: Analytical thinking Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and services. Objective: LO 8: Define product and describe the major classifications of products and Product mix length refers to the total number of items a company carries within its product lines. Marguerite Henry visited the island of Chincoteague and was inspired to write a novel. AACSB: Analytical thinking https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone You are: attitudes and behaviors of target consumers toward an organization. A gourmet dessert maker wins an award for outstanding customer service. D) sense of adventure B) capital items Package decisions often include designing labels, which identify, describe, and possibly promote the product. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. services. E) person BUS 100 Introduction to Business Unit 3 Milestone Sophia Course B) performance and conformance That said, the responsibility to lead these efforts lies with all of us. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. A. a citizen who protests a company's violation of freedom of speech B. an eighteen year old who does not enroll in the selective service C. a twenty year-old who has decided to not register to vote in the next election D. a woman who reads the tabloids daily Disclosure:Two sources mentioned in this articleHelen GordonandBernd Vogelare employed by the same University as this articles author, though the author is not involved in the Leadership Impact Festival. D) Brand image ANS: B D) Products include services, events, persons, places, organizations, ideas, or a mixture of, Objective: LO 8.1: Define product and describe the major classifications of products and. Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. Skill: Concept Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the What can a nurse manager do to strengthen service recovery and improve consumer relationships? A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. and services, product lines, and product mixes. C) core customer value Skill: Concept instance, Erica is planning to buy a(n) ________ product. C) price Service companies face three major marketing tasks: They want to increase their service differentiation, service quality, and service productivity. Skill: Application Difficulty: Easy, Product attributes include all of the following EXCEPT ________. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. He even added a line of various grades of personalized stationery and business cards. But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Answer: C Answer: C c. Specific questions related to management of comfort are included for the institution as a whole. A company's market offering often includes both tangible goods AACSB: Analytical thinking; Written and oral communications Skill: Concept. Shopping products include clothing, used cars, and furniture. A) Liabilities E) Brand personality In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. E) internal B) diamond ring And did you also know that the first-ever Thanksgiving was held at James River, and not at Plymouth as commonly believed? A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. REF: Page 420 TOP: AONE competency: Professionalism. Thus was born Misty of Chincoteague which was published in 1947. Jacinda Ardern And The Power Of Academia In Tackling Society - Forbes Objective: LO 8.1: Define product and describe the major classifications of products and services. d. Worsening health state. REF: Page 414 | Page 415 https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone CONCEPT D) shopping E) products such as insurance Answer: B The cognitive component of intercultural competence is the persons: At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. services. E) Product positioning At the second A nurse makes a medication error that is not serious and does not cause harm to the patient. a. exact ( 8 ) and half-hour-long shows, a few of which are stealth dramas. Marketers must get everyone in the organization to be customer centered. He approaches the company nurse, who gives him aspirins. Technology is integral to a cardiac ICU. with it, such as a warranty, free delivery, installation, and maintenance. AACSB: Analytical thinking AACSB: Analytical thinking and with a minimum of comparison and buying effort. Poverty. Q. For example, a nurse who is an expert clinician in a specialty practice area, when diagnosed with a serious chronic illness, may not have the appropriate background to make informed healthcare decisions. C) core customer value Which of the following is NOT a product or service? Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially Objective: LO 8: Define product and describe the major classifications of products and She decides to implement these changes throughout the hospital. But this wasnt always the case. A) a laptop with a comprehensive warranty for three years B) an online shoe retailer that provides free home delivery C) an agency that offers free legal advice D) a credit cardE) a bag of potato chips E ) a bag of potato chips expressing the problems of urban society. services. A) product labels Chapter 8 Products, Services, and Brands: Building Customer Value, Which of the following is true with regard to products? Incorrect information from the supervisor can be transferred to the trainees. D) place effort. sale. Solution: 1. Refer to the scenario below to answer the following question(s). A nurse is admitted to a psychiatric unit. a some of which. total output produced divided by number of Full Time Equivalents. AACSB: Application of knowledge TOP: AONE competency: Knowledge of the Health Care Environment. Skill: Concept As a head nurse, you are concerned about the service orientation on your unit. During this period, Eric Sehgals Love Story was extremely popular. But let's face itwe face hundreds of competitors! Difficulty: Easy, The advertising slogan, "We bring good things to life," used by General Electric to market b. A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. Currently does not include nurses in its vision of multifaceted primary care. _____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations an provide useful information for performance management.

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