If you don't see changes for a given account immediately, try again in a few hours. SeeCTX460173. [Note:The notification audio (ringtone) is played by Teams out of the VDAs default playout device. We highly recommend that users transition to the new method of This message is displayed in Microsoft Teams: If you want to skip straigt to the solution, click here: Solution: Change MSTeamsRedirSupport to zero. 8/10/2021: DTMF (CWA for Windows2102, Linux/Mac 2101 or higher and CWA for Windows 1912 CU5) is now available. You can run this command via the following path:/opt/Citrix/ICAClient/util/hdxcheck.sh, 2.) Currently we support video resolutions up to 720p@30fps, with 360p being common [H264 and VP9]. " or "Es gibt ein Problem mit Ihrer Verbindung. Some Anti-Virus programs might interfere with HdxRtcEngine.exe (which will open and close instantly) . January 11, 2021, by My Teams app has been working fine for the most part lately, but today when I clicked on a "Join Teams meeting" link, it took me to my Teams app and a notification appeared that read "Check your connection-It looks like there may be a problem with your connection". Calling polices: Teams includes the built-in DisallowCalling calling policy, in which all calling features are turned off. The following example shows how to use the Grant-CsTeamsCallingPolicy to assign the DisallowCalling calling policy to a user. Forging a Path for Equitable Learning. 11/2/2020 : Citrix Workspace app for Windows 2010 is GA. See, 10/29/2020 :Citrix Workspace app for Linux 2010 is GA. See, 10/15/2020 :support for DTMF has been enabled in Teams. Teams desktop app for a colleague on their personal device at home with error CAA20002 + AADSTS80014. To turn on the room remote, select Turn on . The issue is seen irrespective of the CWA or VDA versions. Still connecting to remote devices. You can try either disabling VP9, or forcing the resolution to medium. Matt-Taylor See, If Teams is configured to Auto-start, the issue in the bullet above might also manifest. Older Teams versions might disable certain features/UI elements otherwise for local sessions. SharePoint. First using the Teams Admin center, verify that the Teams is not in Island Mode but has been upgraded to Teams Only. See note from 3/7/2022. Sometimes, the calling peer can be behind a Firewall that blocks STUN/UDP packets, and in such a case there will no answer to the STUN Bind requests: Since the Firewall is blocking UDP, the calling peer must attempt a TCP connection to the other, RTP cannot be automatically analyzed by Wireshark. These releases include improvements in conference call performance, but the availability of this feature depends on an upcoming Teams update. try again We're currently using VMWare Horizon as our remote solution, this error only started happening after teams pushed out the Horizon performance update. I've uninstalled Teams and reinstalled it, disconnected all devices and plugged them back in but still nothing. This action triggers the establishment of the virtual channel CTXMTOP, CWAs HDX Engine (wfica32.exe) must spawn the process HdxRtcEngine.exe (the actual WebRTC media engine in CWA), maps and relays the names of the peripherals to Teams, WebRTC media engine acquires and captures all peripheral devices I/O after user selection, Media Engine transport layer establishment, Secure RealTime Protocol (SRTP) end to end connection, Codecs: Decoding/encoding and rendering of audio-video tracks and screensharing, 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement. The call recipient's OS version and your OS version. Wen we try to join a meeting we got the following message: " Still Connecting to Remote Devices. to load featured products content, Please Encouraging users to check that their devices are detected correctly is another way you can enable users to head off potential service desk calls. [Warning: If your VDA is 7.15 (any CU) and you still want to use Teams in unoptimized mode (the only mode supported in these VDA versions), scroll here. If it is still occurring please file a support ticket with Citrix. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. In your Teams meeting window, select the arrow next toLeave to open the Leave meeting dropdown menu. CitrixHDX Optimized" should be displayed. This is known limitation in 7.15 (any CU) - see, In Windows Server, Teams.exe might crash, or the Teams logon screen might become blank and no input fields are presented to the user. CWA 2112.1 for Windows (or higher) and CWA 2203 for MAC (or higher) required. Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. For Microsoft Teams Rooms that run on Windows or Android, both will work with iPhone. Microsoft Excel. are now working in VDI. on {{articleFormattedCreatedDate}}, Modified: Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Sharing best practices for building any app with .NET. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\AssignedAccessConfiguration\Profiles\. Microsoft Teams. Upvote if you also have this question or find it interesting. HdxRtcEngine log -- records the execution of process HdxRtcEngineLocation: /Users//Library/Logs/HdxRtcEngine/hdxrtcengine//hdxrtcengine.logNote that Hdxrtcengine log is enabled by default.-Linux Logs:The /tmp/webrpc// and /tmp/hdxrtcengine// directory will have log files.#2:Media Engine peripheral acquisitionIn Teams, go to Settings Devices. These are the ones that will be auto-selected by Teams.You can toggle these devices in the middle of a call - in that case, a 1 sec audio glitch might be experienced while the new devices are remapped.The peripheral acquisition process is captured in the webrpc.txt logs.All device enumeration entries will have webrtcapi.RPCStubs in the respective lines. While you're in a meeting on one device, open Teams on the second one. The publicly available hotfix is attached as a .zip file for 1912 CU5 and 2203 VDAs. Teams was installed machine wide Steps taken so far: Have user exit Teams completely and restart it. 4/4/2023 - Desktop Sharing in older VDAs (1912 CU5 or below) that do not support multi-window mode may no longer allow sharing of more than one Desktop due to changes in Teams support for Single-Window mode. Azure. Currently we support video resolutions up to 720p@30fps, with 360p being common [H264 and VP9].-The video streams arecaptured in the webrp.txt logs as "DxVideoRenderer ":webrtcapi.DxVideoRenderer Info: configure. Note:This feature is only available on iPhone currently. 4/19/2023 - Microsoft has reverted changes it made to the Teams softwarewhich we jointly believe have mitigated the frequency of occurrence of the "floating" video or black square issue. 8/11/2020 : Optimization is now available for Microsoft Teamsin GCC High. You can either transfer the meeting to the second device or keep both devices in the meeting. "Download #Citrix VDA Hotfix for Teams not working with Error "Still connecting to remote devices. ]The call bandwidth usage can then be plotted in Wireshark using the Statistics IO Graph option.Apply the proper filters to display only the traffic associated with the call.We can see that the typical bandwidthfor a voice call is ~40-70 kbps (each way).Green: outgoing |Blue: incoming |Red: outgoing + incomingScreensharingIn the Skype for Business optimization pack (RTOP), screensharing was not optimized. You can use your phone as a companion device for both in-person and virtual meetings. HdxRtcEngine.exe will select the Opus codec for this scenario, which can be seen clearly in the SDP Offer/Answer negotiation.The calling party will state all his supported codecs, and the callee will then reply with his preferred choice in the SDP answer. All other audio (e.g. We recommend disabling auto-start by deleting the Teams regkeys in HKLM\Software\Microsoft\Windows\CurrentVersion\Run, HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run andHKCU\Software\Microsoft\Windows\CurrentVersion\Run, Note that currently it is not possible to disable Auto-start even if using the command line flag, In some scenarios, when the VM's NTP time sync serveris updated via GPOs, this can create a clock drift when compared to the time when the Citrix HTML5 Video Redirection service is started. Stop the WebSocketService.exe in the VDA, rename it to WebSocketService_old.exe and replace it with the WebSocketService.exe private. Applying the Display filter rtp wont result in any RTP packets displayed.Instead, first set the Display Filter to udp to spot UDP traffic. I tested the call on Teams web but it`s working fine. All the media is handled by CWA in a Client-Fetch-Client-Render manner. 3/16/2023 - Citrix has fixed a problem in the Javascript Shim that runs inside of Teams where some Point-to-Point calls were failing to connect sporadically. id = 03457800 width = 1920 height = 1080 fps = 15. Teams will read this key when starting, and if the value is 1, it will load in VDI mode.The value is set to 1 automatically if and only if: If = 0 or missing trouble!Action: Quit Teams from the systray itself (right click on the icon /Quit).Sometimes, if Teams auto-updated while the session was in disconnected state, it can fail to read the key properly upon reconnections.Lastly, if the regkey value is 1 but Teams still fails to display "Citrix HDX Optimized" or "Citrix HDX Not Connected", there is likely a problem with Teams itself. You can set your audio and video preferences for the meeting on the new device, then select Join. Office 365. Citrix fixedthis problem in CVAD 2006 VDA. The following example shows how to use the Grant-CsTeamsMeetingPolicy to assign the AllOff meeting policy to a user. Still Connecting to Remote Devices. This solution worked like a charm. In those releases, the HDX media engine will read the system proxy settings and honor the configuration (e.g. 267297731 and 240731800). SRTP provides confidentiality and authentication to RTP, using symmetric keys to encrypt media and control messages, and uses the AES encryption cipher.4. {{articleFormattedModifiedDate}}, {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized"), The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758]. 4/11/2022: WebRTC 1.0 is now enabled in GCC. Please add Teams.exe to the VDA registry under SfrHook, and make sure the Flag value REG_DWORD is set to 204 Hexadecimal, As a last resort, you can disable ALL hooking for Teams by following, 3/23/2022: CWA for Windows 2203 LTSR and 2204 CR are now GA. Other times itll just be a glorified bookmark folder for myself. [Internal reference: CVADHELP-17758]. Really appreciate the follow-up post with your fix. As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. invalid cropping rectangle (x = 0 y = 0 width = 0 height = 0)Monitoring Teams with HDX MonitorOn 1912 VDAs (or higher), you can monitor an optimized active call using HDX Monitor (3.5.2 or higher).Important : make sure you are matching the HDX monitor version with the right VDA version (HDX Monitor is packaged with the CVAD .iso)To turn this on, create the following WebrtcDirectorIntegrationregkey on the VDA:HKLM\Software\Citrix\HDXMediaStream\OrHKLM\SOFTWARE\WOW6432Node\Citrix\HdxMediaStream- reg key value:name: WebrtcDirectorIntegrationtype: DWORDvalue: enable(1), disable(0)The information is displayed under the WebRTC icon :The following data content will be populated when an active Teams redirection is going on.Please see below for the detailed field description: Guidelines for 7.15 LTSRIf you are using 7.15 LTSR (with any CU), please note that the new HDX Optimization for Microsoft Teams is not (and will not be) available in this version and the only way to use Teams is through the legacy HDX technologies: ********************************************************************************************. Support for room remote on Surface Hub is currently in development. November 30, 2022, by You should be able to toggle between the cameras too. Microsoft Edge Insider.NET. #1.3: HdxRtcEngine.exeOnce the virtual channel is established, the Citrix HDX Engine in CWA (wfica32.exe) will spawn the media engineon the client:At this point, Teams is ready to handle calls. In this situation, sign in to the device by using a local administrator account. Re: Still Connecting to Remote Devices. All the peripherals should now be mapped, and the video self-preview visible. on by clicking on the chat button) so it is positioned in the upper left corner, the screen share becomes visible. Public Microsoft Teams roadmap is available. 8/31/2022: Background Blurring and effects (default image templates) are now enabled in Ring 4 (GA) with CWA for Windows 2207. To look into this, we need to collect some information below: 1. {{articleFormattedModifiedDate}}, - updated frequently with the latest info and known issues, Live updates on known issues - April 2023, Self-preview video disappears after changing to different audio device in Teams UI/Settings/Devices [CVADHELP-17416], Can't put PSTN call on hold for a second time [HDX-24447] [MS174365], Toggling Audio off --> "Audio on" in Teams UI when joining a meeting does not work [HDX-35200], Audio off doesnt work when user is invited to join a meeting, so user still hears incoming audio [HDX-29206], Performance improvements for enumerateDevice issues that could spike endpoints CPU [HDX-36752] [HDX-36494], UI Performance improvements during video calls (sluggish Teams UI) [CVADHELP-18844] [HDX-37058], Teams must open a WebSocket connection (wss://127.0.0.1:9002) to the Citrix HDX HTML5 Video redirection service in the VDA. 0 I did encounter some bugs with full-screen not working properly on a bigger monitor. Teams connects fine now. Still connecting to remote devices. on Calling isn't Avaliable yet. Users are required to sign out / sign back in or Exit Teams. Please contact, Playback Devices: {1 or 2 channels}, 16 bit, frequencies up to 96000 Hz (or equal), Recording Devices: {1,2 or4 channels}, 16 bit, frequencies up to 96000 Hz (or equal), CWA for Windows 2012 (Negotiate:Kerberos, NTLM, Basic/Digest), CWA for MAC 2104 (anonymous authentication only), CWA for Linux 2101 (anonymous authentication only), Webcam redirection will not work with 64-bit Teams, only with 32-bit.

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