value city complaints

This would be an okay place if you are looking for furniture on a tight budget. Claim it and get a lot of features. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. Bought a desk today and when unboxed realized it was broken. I did't say this to him of course. I received my occasional table within a week with free shipping. You can find contact details for Value City Furniture above. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. Back. 29. Instead he sent messages through the women working at the front. The brand is committed to providing customers with superior quality home furnishings at fair prices. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. So why run a credit check but she said I'm confused. Please lift the curse of shitty furniture stores. See how it all works here. The pros: Affordable mattress options including name-brand varieties. Jan 13, 2009 5:17 pm EST. It also doesn't help your credit because they report false numbers. After we decided to cancel our order, I called the store to speak with a "customer service representative. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. Thankyou Value City Furniture. We had called the store to complain so they gave us back $100. Which clearly brings to mind the old bromine "a bird in hand". But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call. Great store. I purchased a Zara bedroom set in March of 2021. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. Visit the brands store locator feature on their website to find a local store nearby. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. Kudos to Linda in the office, Help Me Rhonda on the floor. Good help is hard to find.. Sounds like a dream? Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. This is one of the most amazing times to be an online furniture shopper. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? I can't believe they are still in business. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. The lady who answers the phone has the worst attitude. I had to follow up numerous times to get a time to have my box spring replaced an get the missing slat. And is everything dark brown or black, how about some choice VCF? The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. Some of the couches even had different color legs on them. Unsubscribe easily. They aren't very organized and it took me about forty minutes to get two cushions and a slow day. It was you that made my experience a lifelong memory. While most customers like these options overall, some disagreed with the longevity of some models. 81 Unresolved. "We are already working on an economic impact . Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. I spoke with the manager Joe and explained to him what was going on with the furniture and that the furniture has been switched out three times. To call this man bumbling is a gross disservice to a poor soul who actually is bumbling. We called VCF - Tom (he is the crappiest associate i ever talked to - he cares a little about being courteous). Reporter4597244. My boyfriend and I came in Value City Furniture in Gurnee Mills a few months ago. The sofa is a piece of junk. The next person couldn't even wait for me looking up the order information and started yelling at me. What a piece of junk. (My experience there was great, in spite of having to return the following day. Companies can ask for reviews via automatic invitations. He refused to help me and was taking the customer satisfaction to the lowest level. Anyway we took our time and made a great selection. It's two weeks. So my bed doesn't gd break again. I am not sure, but he wasn't pleasant. Hopefully, Kim, back in the office will take care of this as she said she would. Save my name, email, and website in this browser for the next time I comment. Our community is ready to answer. So, I asked to speak to her boss and she said he is gone for the day and is off Sunday as well. How do I know I can trust these reviews about Value City? We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Submit a complaint and get your issue resolved. I would've just bought a two piece couch set if that's what I wanted. While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. It's too bad, because all we wanted to do was reselect a piece from them. Maybe VCF is a good option for other types of furniture, but I wasn't wowed by the store and left empty-handed. There, youll gain inspiration on how to style your home while also being informed of the companys new items. Buyer beware. I was promised a return call, which never came. UPDATE******The latest in the saga. They did not reimburse me my delivery fee or try to work around my schedule. As the brands name suggests, youll find plenty of discounts from Value City Furniture. Value City reclining furniture aims to make your downtime even more soothing and comfortable. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. At the time of this review, you can snag it on sale for $1,080. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. I don't think I will be going back. It totally stinks. Value City Furniture is a legit company that has been in the industry for almost 75 years. Listen up, Value City Furniture: you are terrible. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I bought a bedroom set from here. After discussion he offered the fee 50% off. The salespeople, even though on commission are never very pushy, and they never follow me around. Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey Terrible! Lets take a look at some of the brands best-selling reclining furniture. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. I've called there monthly with NO HELP. City: State: Email Address: We came in on the Presidents' Day sale and it was full. Once I came to the store for face to face conversation, the run around continued. 60 equal monthly payments required. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. We value your privacy. You are a garbage company filling up landfills all over the US. I was going to be off at that time I just added an extra vacation day. There are other furniture stores. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. Some links on Slumber Search are referral links. I get it, its just a showroom. Discuss the issues you have had with Value City Furniture and work with their customer service team to find a resolution. Original review: Feb. 17, 2023. The worst customer service ever! I really hope you are happy with LYING to your customers just to get a purchase from me. The brand is popular, having been featured in PR Newswire, NBC, and Furniture Today. But I didn't start it. Value City then told me to call Pure Promise because I did have insurance on the furniture. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. This was told to me by a woman in the back office. Made a believer out of me! The pros: Affordable beds and bedroom sets in traditional and contemporary styles. The cons: Some problems with durability reported. I am very disappointed and for them not to disclosed all terms and affiliations is deceptive business practices and consumer fraud by misleading statements and insulting me with her disrespectful remarks about my choice income and credit application. Value City Furniture Credit Card Review This is a store card issued by Synchrony Bank. A ten-year warranty is included with your purchase. Slumber Search is supported by readers. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. 2023 Trustpilot, Inc. All rights reserved. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). 2 for students who love their college, No. Not very friendly in my opinion. Thank you. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. When we got home we found out he did no give us the legs to the table. Do you have a strong desire to know which area rug you should buy based on your zodiac sign? Is this your company? Guys show up and apparently forgot the hardware. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." The pros: Items on clearance can be significantly less for those looking for a deal. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Value City Furniture Customer Service. I will take the laminate wood floor boards and destroy you. I'll make sure to share my review on every single social media. Get another truckwork a few extra hoursfigure it out! "I will make some calls and call you in the morning," says Johnathan. The leather is peeling and the wood legs are bubbling. Never again. Then, select "Make a Payment". Waitedwaited.. wondered when the new furniture might come. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. She also basically said it was our fault for signing off in it when we picked it up! I'm assured it will be at my local store on Monday 11/25, and I will get a call to schedule pickup. We value your privacy. I don't think we'll be going back. Associate and store manager gave excellent customer service. She waited for quite a while and our furniture never showed up. However if you want to do delivery I've heard good things. No accountability and no apologies leads to no service! Well first off, my wife and I are satisfied with our selection. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. Do not shop at this location. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. I can't vouch for it all. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. The absolute worst customer service. I politely said okay and left the store. If not, feel free to get in touch with the brand themselves. All the time, they said they needed to reach out to the vendor to check what they could do. "Oh, Johnathan started his vacation today. Salutation: First Name: Last Name: Street Address: Zip Code: Get City/State! Because of a not too great interaction with a salesperson at the (St. Ann), MO. I will shop here again in the future but have no expectations for my next visit. Wow. You think you can come into my house and upturn my dining chairs and spill coffee grounds in my keurig? Called on month four and they added $400 to my balance. $200) the delivery is still about $120 and it seems to be non-negotiable (i'm guessing because they contract the delivery out). As long as the 10/10 date is honored I might give VCF another chance, stay tuned. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. Beware !!!! The process was simple, and the delivery was quick. The cons: Some disagreements about durability in some cases. Ask a question about working or interviewing at Value City Furniture. BUY. It would have been cheeper if I made some furniture and it might have lasted longer. I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. I put in a service call to see if anything could be done to fix it. Browse Our List of Top Rated MattressesUnlock The Coupons. No phone call. What sets them apart from other furniture store chains and online store fronts? I would definitely recommend the salesman and the couch! I came to Value City to see what they had and ended up with such a pushy and aggressive salesman that I never even got to try out mattresses or look. We randomly decided to go into Value City after exploring multiple stores. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. You can also store any items in the side pocket of the chair. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Here is issue number one: the store is unorganized and all over the place. It's has freaking "value" in it's name. Call corporate and got a nice lady to help. Some people may feel the need to jump on the I bond bandwagon before then. Most customers are satisfied, but there were some complaints abour durability for some items. Find out how we combat fake reviews. They suck, and they do not resolve any issues that THEY create. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. This review is for the delivery part only. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. VCF warehouse staff are unprofessional people that need to be retrained on customer service. At the time of this review, you can get it on sale from $700 to $1,200. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. She had recently purchased a new couch down the road for almost double for what I have. When it comes to your own comfort, your own body is the only North Star. !Thank You A satisfied Customer !!!! I now wish that I could give 0 stars. This mans absurd reasoning defies logic. 66. Moda sectional from value city and I purchased it May 2017. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. I told him to remove the side table and the mattress. Instead, he was very knowledgeable and helped me chose something within my budget (which I didn't have one but I'm 21yrs old and he didn't want to break my bank account) which I thought was very thoughtful and nice! DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. I was there on Sunday 11/19 for over an hour and not ONE salesman asked if they could help me. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. At the time of this review, this set is on sale for $2,360. I would recommend not bothering stopping in to browse. Absolutely no customer service & the most unprofessional employees I've ever delt with. My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. He called customer service & it took them a while to figure out what was sent & not sent. It is the worst furniture I ever purchased in my life. I'm irate that we were treated like we were lower than that man. Also the guy never checked my order to see that only ordered 1 chair. This is not a joke! An added plus is that the table was 99% assembled and I only had to attach the bun feet. We went thru their financing and delivery. Monday, no call at all. I was ok to pay it. We hope weve answered any questions and curiosities you may have about the brand. Everyone is in your face when it's time for the sell. They came out yesterday with a nice, new box spring. Thank you so much. With that said, BUYER BEWARE! Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. After spending over an hour on the phone I was given another "guaranteed" delivery date. For value.. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Also I will be spreading the word, DON'T SHOP VCF!!! This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. I just quit" and slammed the phone. We use dedicated people and clever technology to safeguard our platform. I was happy with VCF until I had to file a claim on the warranty that I paid them for. They sold it to me as a platform bed. Value City Furniture Reviews: What Do Customers Think? This profile has not been claimed by the company. This was AFTER I paid $500 for the couch and a delivery fee. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! My husband and I can be indecisive and time consuming customers, but that is part of our decision making process. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Just sad. Never will I recommend them and never again will I go there. They should probably have another dock-guy because had I been alone things could have gotten messy. Waited 3 months for a bedroom set and it came in damaged. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. On top of that, things weren't horribly overpriced! After reading some of the horror stories of their delivery, I was expecting the worst. Nancy called with great news! Day 1: Was Shopping around for Bedroom furnitures. I have been here multiple times. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. When I first moved here, Aba N and I went furniture shopping. I have obtained a few pieces from VCF over the years. Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. When we opened it, the table was in really bad condition. He is a classy professional. Anne was our sales person. At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. Business Incorporated: 7/27/2000. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. You thought you were safe in your furniture store establishment. No one will help me and no one cares. 4. The manager preferred to be condescending. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. We basically were given the option of going back to pick up the new table or paying a delivery fee. I wanted to believe this place had some decent furniture. When we got there the guy standing right there said they weren't working that day. Prices are very good. On night #1 the bed broke. I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. So we looked around. A link has directed you to this review. The base of this server is made from solid hardwood while its top is constructed from real marblemeaning youll see unique stone variations. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. I can't take another day off of work to go sit and wait for them. He didn't even give me a chance to let him know we had more time than just today. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. Seriously, if you buy from VCF you are taking a huge risk. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. Add a review. Overall rating. When I asked about when it would be replaced, I got the run around on the phone. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He was extremely understanding and offered a full store credit.

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