Find out about the Energy Bills Support Scheme, nationalarchives.gov.uk/doc/open-government-licence/version/3, Part 8 of the Anti-social Behaviour Act 2003, High hedges complaints: prevention and cure, trees protected by a Tree Preservation Order, appeal to the independent Planning Inspectorate. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. Theyll indicate where the boundary is and might say whos responsible for the tree or hedge. Check if your neighbour will let you throw away the branches - legally they own them. All Rights Reserved. for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. This is usually at the base of the trunk or main stem of the trees or shrubs in the hedge. At tim. For example, 2 metres will only be the right height in some cases. On 24 March 2021, the landlord provided an update to the resident. It advised him to call the Councils Enforcement when there was a smoke incident. The council have to weigh up all relevant information before reaching a fair and balanced decision. The landlord also reiterated to the resident at this time that there was an ongoing investigation. The landlords ASB policy makes clear that it must do everything possible to resolve the issue using alternative remedies before considering tenancy action. Hounslow Council Contact Information. Neighbour nuisance and anti-social behaviour - Local Government and But in some cases the council will decide that its right to refund all or part of a fee. So can your neighbour. Email Customer Services on customerservice@hounslow.gov.uk. The landlords file notes confirm that on 16 April 2021 it had a further joint meeting with the relevant support teams to discuss progress with the action plan. Call Out of hours emergency on 020 8583 2222. There is no evidence of the landlord logging a complaint prior to April 2021. The sub woofer is incredible on this system. The resident raised a stage one complaint with the landlord on 10 March 2020 in which he, he had raised numerous concerns with the landlord about the excessive loud TV which he believed originated from the flat above his own. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. More information on the cookies we set can be found in our cookie policy. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. Nonetheless, the landlord failed to provide the resident with any update following this despite telling the resident that it would. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. . The council may use the governments guidance to help them decide what could be the best height for the hedge. But you can still try to settle your dispute by following the steps in Over the garden hedge. Looking at Hounslow Council's Environmental Health Noise Nuisance web pages, they do have a weekend noise team but they also have a general team, and it states there, 'We aim to contact at least 90% of complainants within 3 working days by letter, telephone or by visiting your property': The police are not interested in noise nuisance, its your council who are responsible for dealing with it. Complain about noise to the council High hedges, trees and boundaries Call the police Take action through the courts Overview Follow these steps if you have a dispute with your neighbour. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. Complaints Department is not affiliated to, linked with or otherwise endorsed by Hounslow Council. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. If the problem continues, youll need to get help from a solicitor who specialises in neighbour disputes - but this will be expensive. However, because the landlord also has to balance the needs of the neighbour who is vulnerable, the lack of a permanent solution provided would not. This phone number is Hounslow Council's Best Phone Number because 54 customers like you used this contact information over the last 18 months and gave us feedback . If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. You have accepted additional cookies. This publication is available at https://www.gov.uk/government/publications/high-hedges-complaining-to-the-council/high-hedges-complaining-to-the-council. He followed this up with further reports on 17 and 18 March 2020 advising of hammering noises. Report street problems / mySociety The committee met in private at the end of last month to discuss a complaint about the behaviour of Mr Gill. 1 Noise is one of the most common neighbour complaints Credit: Getty Its often best to find a compromise, for example sharing the cost of pruning a hedge even though you think your neighbour owns it. This also states that if. On 8 April 2021, the resident raised a formal complaint with the landlord relating to the length of time it had taken to act against the neighbour for nuisance. when we had a nuisance neighbour it was near on impossible to get rid of him. The numerical value of Hounslow in Chaldean Numerology is: 6, The numerical value of Hounslow in Pythagorean Numerology is: 1. Sign in. Hounslow councillor criticised by standards committee The landlord visited the neighbour who confirmed that he was burning paper to which the landlord warned him about the dangers of doing this. You will need to explain what, and how serious, those problems are. While he agreed with mediation as a way forward, he contended that this should have been agreed in advance and not on the day of the visit. Bloody disgrace. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If you receive a PCN, you can either pay the charge meted on you or challenge the fee through an appeal to the London borough of Hounslow council. confirmed it was still working with the neighbour. None of these visits recorded any evidence to prompt enforcement action. Hounslow Council complaints contacts. If youre worried because you havent heard anything, you can contact the council to check progress. acknowledge these issues in its complaint responses. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. If youre not sure what to do, you canget help at your nearest Citizens Advice. The landlords internal record dated 19 August 2020 confirms it visited the neighbours flat with its fire officer and that a smoke detector was fitted. Ombudsman receives more than 100 complaints and enquiries about It was noted that there were no burn marks and flat was tidy. Reacting to the sentence, Councillor Tom Bruce, cabinet member for regeneration and development at Hounslow Council, said: "I hope this prosecution and hefty fine sends a strong signal that we . It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. Well send you a link to a feedback form. If the hedge is on a bank or in a raised bed the measurement should be taken from the natural ground level. What does Hounslow mean? - Definitions.net The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. The resident asserted that the noise persisted, and the landlord had not offered a solution to the issue; therefore, he requested that it escalate the complaint. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. Information and translations of Hounslow in the most comprehensive dictionary definitions resource on the web. If they are failing to respond to your complaint then go along to the next surgery of your local M.P. You can buy the documents from the Land Registry if you dont have them - it only costs a few pounds. Search for trees on your councils website to find which department to contact. Check what to do if you think a hedge is too high on GOV.UK. The council should assess the case in the same way as an application to carry out work on trees protected by a Tree Preservation Order or a notice of work on trees in a conservation area. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. They might be able to deal with the disagreement on your behalf. In view of the reported burning smell implying a potential risk to the health and safety of the residents, it is reasonable to expect the landlord to have also undertaken a risk assessment at this time however there is no evidence to suggest it considered this. . On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. Advice can vary depending on where you live. that there was a burning smell coming from his neighbours property two days earlier. The landlord replied on the same date advising that it appreciated that the issues were reported over 12 months ago but they had not yet been resolved. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. There was a referral in October 2020 in respect of the neighbour to the appropriate agency, however there is a lack of evidence to demonstrate that. On 8 April 2022 the landlord told the Ombudsman that: the neighbour was temporarily house elsewhere from 13 January 2022 which was agreed for six months. Live in London (or any major UK city) then expect noise. From ground level. waiting for the lift. Please do not post any personal information relating to yourself, or employees of Hounslow Council as these comments will not be approved. The resident replied to the landlord later. the lack of action or engagement with other agencies during this timeframe was unreasonable. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. On 16 March 2020, the resident reported there had been loud music and banging all night for the last three nights from his neighbour. Police refused to do anything, and environmental health were even more useless. He expressed frustration with the landlords response and felt that, 13 March 2020 to advise that it had not raised, complaint at stage one of its complaints procedure, referred the matter to a staff member to attempt to resolve. I honestly don't know where they found the time to sleep. If it is, youll have to ask the council for permission to cut the tree even if its yours. I feel very unwell from the lack of sleep. Within its response, the landlord acknowledged that the resident initially raised concerns in 2018 and then further concerns were raised throughout 2020 and to date. On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, Deal with flooding in a rented home - overview.

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