Its so hard to access customer support. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. I've encountered these issues from time to time. Music That Moves Without A Strong Sense Of Beat? What happens if you dont rate a buyer on Mercari? Dont be afraid to negotiate in those cases. Take pictures of your item showcasing every side of it, the brand tag, and the size. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. 4. Customer service can be sketchy and hard to get in touch with. But if you have a question about something else in general and want to contact support about it, good luck because their Help Center and even their Contact Us button sends you in circles to the same articles. Sometimes it's for a legitimate reason such as that the item wasnt as described. DO NOT SELL ON MERCARI. You will then have 24 hours to accept, decline, or counter the offer. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. I sent pictures and expressed my dissatisfaction with the seller. I contacted the seller and Mercari. In those cases, I use the Other category. You also can't dispute a bad rating. If a package is marked as delivered and you have not seen it, then the seller is responsible. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Mercari expert to sell your stuff for you. The seller accused me of lying even though I offered to send the purchase receipt of the Ring I had to buy at Home depot. Fraudulent transactions may result in the loss of your money with no recourse. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. The package size must be less than 34" (longest side) x 20" (second longest side). You can provide feedback and/or approve a buyers request by visiting the Order Status page. The main way now is to offer items on sale. Youll open a ticket that way. What are my rights if goods are not delivered? Save your money and buy from authorized retailers . Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. It used to take at least 5 business days to get your money. Write a thorough description of the item. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They were also very slow to respond to prior to sale messages. Yes, it's worth it to sell on Mercari if you have items with resale value and you want to make some extra cash. The item should arrive today. Even if the seller has agreed to a refund Mercari doesn't care. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. Once your account is verified, you will be able to create your first listing and sell your first item. They refuse to refund or help in any way. Mercari offers some features to help you make sales too. No. Writing out flaws will also help if a buyer tries to make a case for a return. If a person sends you too low an offer, simply counter back. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. Mercari is a legitimate online marketplace that can be used to buy and sell a wide range of products. It took nearly 24 hours for a representative to get back to me. Use good lighting to take bright, clear pictures. Does Mercari report your sales to the IRS? I was told - sorry past 3 days. ***On Mercari, you can get a free $10 bonus when you sign up with the code JENMHM. What happens if the seller doesnt ship within 3 days Mercari? Fill out the necessary info for a listing. . Relist to change the price back to the original amount and keep your item at the top of search results. Show more Is Mercari Legitimate? Most of the time, you can respond to the complaint. I received a top that stayed medium, but when I got it, size tag was cut out & it was a XXS fit. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. So why would it be 4/5 instead of 5 star? In past years, theyve had some great promotions like listing sweaters for the week and paying less commission when the items sold. Get Your Money. Know that Mercari offers buyer protection if an item comes not as described. First off if you try to return an item (which they pretty much will not do) you cannot rate the seller! Edit pictures right in the app. I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. Mercari's selling fee is reasonable being one of the lowest around. There are several professional services available for crosslisting. Mercari makes it easy with quick listing and low commission. However, my last purchase of a 18 karat gold Tiffany ring was a scam! Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. If you have the pictures already on your phone or computer, you can select several pictures at once to make the process go faster. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. When they do that the buyer gets a notification that the seller has sent the item. Horrible customer service. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. Shipped it out within the timeframe provided. Mercari closely monitors chats and transactions more than any other platform I've used. You cant lower it more and still make money on it. Fresh vegetables. But the photos customer support requested are the same photos the carrier asks for. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. But lets be honest, many of these features are expected on a buying and selling platform. 2. Also take your time inspecting item , dont rush to rate the seller . What is the best time to promote on Mercari? Mercari auto-fills some of the information in the listing based on your title. This is great for maintaining the quality of listings and the platform. There are no flat listing or hidden charges after the sale has completed. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Mercari is strict about this and will take funds from your account if you dont pay enough for shipping. Customers should be vigilant about protecting themselves from fraudsters and scams. Thats a wrap on the basics of selling on Mercari. Theyll receive a notification as long as you reduce the price by at least 10% from its historical lowest price. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. Cancellations on Mercari All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. You dont want to lose money on the sale. Pictures default to longer length (great for dresses!). And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. Here are 8 tips for writing great reviews. A seller is supposed to mark an item as shipped in the system when they drop off an item. What Is The Maximum Data Transmission Speed For Bluetooth Technology?? Another way that Mercari protects customers is to enforce identification verification on sellers. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. Buyers can open cases with bogus claims or simply want a return even if the item was described accurately. Buyers primarily shop by brand, item, or brand and item. She gave 4/5 stars and said "It fits perfectly thanks so much". Order cancellations will appear on the profile page of the buyer or seller who cancels. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Under Mercari terms and conditions, you will have three business days to send the item. I will stick with Ebay and Poshmark. However my last purchase for a ninja creami has gone from sucky to the worst experience ever. When selling on Mercari, expect to receive offers on your items. You can use the Mercari website if you prefer. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. The buyer could also open a case during that time if the item was not described accurately. You can also cancel the order by going to Profile . The three available shipping companies are USPS, UPS, or FedEx. Interesting question and there are many answers: Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.Dec 17, 2021.